- General Dynamics Information Technology (Chantilly, VA)
- …of Service Now or similar ticketing system + Knowledge of customer Incident and Change management processes + Knowledge of customer Problem Management ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Change Management , Incident Management ,System Administration **Experience:** 5… more
- Axxum Technologies (Mclean, VA)
- Senior Incident Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email ... service desk shift lead in operational activities Interact with the government Program Manager for the service desk regarding operational issues + Ensure timely and… more
- E-volve Technology Systems, Inc. (Reston, VA)
- Customer Support Manager Reston, VA 20190 Security Clearance Requirement: Current TS/SCI CI Poly Location Note: On-Site Support Required Position Description: ... E-volve Technology Systems, Inc. is hiring a Customer Support Manager to serve as a working lead of a...a staff of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system… more
- Chenega Corporation (Arlington, VA)
- …satisfaction) to identify areas for improvement. + Implement industry best practices for incident management , problem resolution, and knowledge management . + ... **Req ID:** 35825 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance...base articles. + Manage and maintain the help desk ticketing system, ensuring accurate tracking, and reporting of all… more
- General Dynamics Information Technology (Springfield, VA)
- …internal and external customers. * Experience with Tiered support, catalog requests and Incident Response * Experience with Service Now ticketing platform, or ... Secret **Public Trust/Other Required:** None **Job Family:** Information Systems Management **Skills:** Information Technology Infrastructure Library (ITIL),Service Delivery,Team … more
- ManTech (Herndon, VA)
- …operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident management , including oversight of the contract Enterprise ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** . This… more
- BCMC (Arlington, VA)
- …to obtain DHS Suitability - 5+ years of directly relevant experience in cyber incident management or cybersecurity operations - Knowledge of incident ... Network Defense policies, procedures, and regulations Required Education: BS Incident Management , Operations Management , Cybersecurity...& 3 weeks of annual leave ESS 3226 3222 Incident Manager - III - IMG03 Powered… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …requires the expertise of a talented and experienced Inside/OSP (Outside Plant) Manager to assist in directing and managing the program's executive support group. ... and effective integration with a government multi-contractor team. The Inside/OSP Manager oversees all aspects of the inside and outside plant infrastructure,… more
- NTT America, Inc. (Ashburn, VA)
- …demonstrate effective team and interpersonal skills. + Experience with Data Center incident resolution, asset management , and logistics. + Critical thinking and ... materials including racks and cabinets w/ grounding, cable tray and ladder, cable management , copper and fiber networking cable, copper and fiber patch panels and… more
- Leidos (Alexandria, VA)
- …to peers toward improved processes and results. + Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow. Education: + Requires BS ... and claims-based authentication as well as support site setup, permission management , troubleshooting, and service requests for customers as well as content… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** Systems Administration **Skills:** Active Directory (AD), Incident Resolution,System Administration **Experience:** 3 + years of related ... & Duties: + System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and...improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications. + Provide… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Skills:** Computer Systems,End User Support,Information Technology (IT) Services,Trouble Ticketing **Certifications:** CompTIA - Security+ CE - CompTIA ... technical challenges. The **Defense Threat Reduction Agency (DTRA) Defense Stockpile Management Systems (DSMS)** support is searching for a **User Support… more
- SMX (Fort Belvoir, VA)
- …procedures for interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions and approvals are ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at Ft. Belvoir. The Senior Help… more