- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to join our Customs and… more
- Cayuse Holdings (Arlington, VA)
- …with matching after one year + Paid Time Off **Reports to:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment. + ... **Overview** The Service Desk Agent performs a variety...**Overview** The Service Desk Agent performs a variety of complex tasks,...routing of incidents to the correct person or office. Service Desk Agents manage and track the… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support. This...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a… more
- TekSynap (Springfield, VA)
- …aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the help desk...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- CACI International (Ashburn, VA)
- …and high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **Qualifications:** + Must be ... Service Desk Specialist Job Category: Information...problem recognition, research, isolation, resolution, and follow-up steps. + Lead or contribute to IT projects such as system… more
- Marriott (Arlington, VA)
- …Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the ... * High school diploma or GED; 2 years experience in the guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in… more
- Spectrum Comm Inc (Falls Church, VA)
- …day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and leadership ability to ... service standards. Key Responsibilities + Oversee daily help desk activities, ensuring effective handling of service ...with at least 1 year in a senior or lead capacity. + Strong knowledge of Microsoft Windows, Office… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... **Req ID:** 38371 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- IHG (Alexandria, VA)
- …somewhere. So why not with you? We're looking for a new Front Desk Supervisor to take ownership of delivering exceptional first impressions - managing everything ... drive revenue from walk-ins and up-selling at the front desk * Training team members on PBX procedures and...Training team members on PBX procedures and taking the lead during an emergency or crisis * Reporting into… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** business Unit. ... of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the...0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and… more
- Sunrise Senior Living (Alexandria, VA)
- …in support of the Director of Sales (DOS) and Executive Director (ED). The Lead Concierge is responsible for assisting the Area Billing Coordinator and Area Human ... of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of...the resident move-in process, including ordering move-in kits. **Front Desk and Bistro Areas** + Keep desk … more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... **Req ID:** 38318 **Summary** ** Lead Helpdesk Specialist** **Springfield, VA** Are you ready...providing technical training and support to Help Desk agents related to computer systems, hardware, or software… more
- Epsilon, Inc (Alexandria, VA)
- …shared during your recruiter conversation. **Responsibilities** **An average day:** As Technical Lead , you will serve as the primary technical resource and liaison ... required including, troubleshooting, producing automated reports, mentoring employees, and taking the lead on special projects assigned by the government. + Act as a… more
- TekSynap (Springfield, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve...plus) years **Overview** We are seeking a Network Operations Lead to join our team supporting a National law… more
- CACI International (Chantilly, VA)
- …capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and security solution, as well as ... Cisco Call Manager Engineer Lead Job Category: Information Technology Time Type: Full...support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more
- BJs Wholesale Club (Falls Church, VA)
- …Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops and motivates all team ... monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their business/business acumen.… more