- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) ( Ft . Belvoir,...a **Senior Help Desk Manager** for a full-time , on-site position at Ft . Belvoir. The Senior ... a full-time on site position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel + Perform duties as a Help … more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST LEAD (MIELS): Bowhead is seeking Field Service Representatives / Service ... short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part- time… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- CACI International (Ashburn, VA)
- …Manager + Product Architect + Quality Specialist + Release Manager + Resource Manager + Service Desk Lead + Technical Writer + Test Engineer All positions ... with Customs & Border Protection Job Category: Information Technology Time Type: Full time Minimum... but may be available in the future: + Performance/ Service Level Manager + Warehouse Manager + Analytic Server… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …**Main location:** United States, Virginia, Fort Belvoir **Position ID:** J0525-1386 **Employment Type:** Full Time US - CGI Federal - Making a real impact ... lead diagnostician, providing guidance and support to help desk staff. **Required qualifications to be successful in this...401(k) plan and the share purchase plan * Paid time off for vacation, holidays, and sick time… more
- Motion Recruitment Partners (Arlington, VA)
- Help Desk - Hybrid Washington DC Arlington, Virginia **Hybrid** Contract $40/hr - $46/hr Help Desk As the Help Desk Technician, you'll be responsible for ... staff. This position requires a strong focus on customer service for staff, members, and clients. Strong presentation skills...presentation skills are a plus, as you may eventually lead IT orientations for new team members. The company… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …**Main location:** United States, Virginia, Fort Belvoir **Position ID:** J0525-1414 **Employment Type:** Full Time US - CGI Federal - Making a real impact ... **Help Desk Manager** **Category:** Business Consulting, Strategy and Digital...Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In this role,… more
- CACI International (Chantilly, VA)
- …and Management (SIAM) Operations Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Opportunity:** **CACI** is seeking an experienced and highly motivated ** Service Integration and Management (SIAM) Operations Lead **...+ Minimum of 5 years work experience in a Service Desk and/or Network Operations Center (NOC)… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- BJs Wholesale Club (Fairfax, VA)
- …commitment to GOLD Member Standards + Greet, Anticipate, Appreciate (GAA) + Fast, Friendly Full , Fresh, Clean Club Standards: Lead teams to deliver GOLD club ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more
- CACI International (Chantilly, VA)
- ServiceNow Configuration Management Database Technical Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to ... looking for a ServiceNow Configuration Management Database (CMDB) Technical Lead to support our DoD customer to implement and...to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management for end… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... ITSM best practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions… more
- CACI International (Chantilly, VA)
- MECM Patching Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... and services to implement and operate an enterprise SIPR ITSM solution, enterprise service desk , endpoint management and security solution, as well as… more
- Serco (Arlington, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Clearance** _Other_ **Clearance Details** _Ability to obtain a Secret clearance_ **Telework** _Yes - May Consider Full Time Teleworking for this position_ more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Remedy Queue Manager Ft . Belvoir, VA Join our Talent Network Remedy...C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and … more
- TekSynap (Arlington, VA)
- …and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...metrics, including average speed to answer (ASA), ticket resolution time , first call resolution (FCR), and call abandonment rates.… more
- Chenega Corporation (Fort Belvoir, VA)
- …Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft . Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - ... Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to ...be resolved, escalate the ticket to the appropriate Task Lead . Coordinate with other Desktop Support teams for support… more
- Marriott (Arlington, VA)
- …**Schedule** Full ... Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs… more
- CACI International (Chantilly, VA)
- Integrated Service Center (ISC) Incident Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... role is critical to the success of a 24x7 service desk operation and is ideal for...satisfaction and operational excellence. If you are passionate about service management, have a strong desire to lead… more
- Marriott (Arlington, VA)
- …**Schedule** Full ... Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches,… more