- Chenega Corporation (Arlington, VA)
- **Req ID:** 38371 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly ... national security and provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help contribute to our success.… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End ... + . Provide second-level technical support for escalated incidents and service requests from Tier 1 Help Desk . + . Diagnose and resolve complex hardware,… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise… more
- General Dynamics Information Technology (Quantico, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier 1 ** , the work you'll do at GDIT will be impactful to the… more
- KeenLogic (Alexandria, VA)
- KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team ... basic workstation remediation) during the call. Where required the Tier I candidate will escalate to the Tier...detailed level of support. Qualifications + Bachelor's degree and 1 year of experience. Required Skills + 1… more
- M. C. Dean (Vienna, VA)
- …improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- NuAxis Innovations (Falls Church, VA)
- ** Help Desk Technician** Location **Falls Church,...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and ... NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position....experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops,… more
- Spectrum Comm Inc (Falls Church, VA)
- …Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution of IT service ... Position Overview The Senior Help Desk Technician serves as the...Position Overview The Senior Help Desk Technician serves as the primary point of...desk or desktop support roles, with at least 1 year in a senior or lead capacity. +… more
- GovCIO (Alexandria, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/7079/senior-it-support- help - desk -specialist/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring aSenior IT Support Help Desk Specialistto join our team,...point for complex incidents, bridging the gap between front-line Tier 1 support and Tier … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across… more
- CACI International (Ashburn, VA)
- …* * **The Opportunity:** CACI's Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and Border Protection (CBP) ... and maintain knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident, Knowledge, and Problem… more
- GovCIO (Sterling, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to obtain… more
- TekSynap (Arlington, VA)
- …Tester/Quality Analysts + Developers + Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 ... **Overview** We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more
- Clark Construction Group, LLC (Mclean, VA)
- …focuses on maintaining team productivity by providing prompt, courteous, and accurate Tier 1 application support; troubleshooting common user issues; fulfilling ... in our McLean, VA office. **Key Responsibilities** + Provide Tier 1 technical support for internal employees...-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... the Service Desk [duty...promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Springfield_ **ID** _2025-8328_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- Leidos (Reston, VA)
- …installation, configuration, and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some ... experience in a Network Operations Center environment. * Cisco and/or Juniper Tier 1 troubleshooting experience. * Cybersecurity incident response knowledge. *… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some Tier ... in a Network Operations Center environment. * Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience. Come break things (in a good way). Then build… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... Work,Troubleshooting **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes… more