- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...users and clients. **Qualifications** + Associate's degree or five ( 5 +) years of practical experience in service … more
- Leidos (Springfield, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, ... and Maintenance (O&M) tasks. The job duties of theGNOC Tier II Incident Management Technicianare as follows: + Support...records are accurate. + Leverage knowledge of OSI layers 1 , 2, and 3 to troubleshoot various network faults… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... Support & Troubleshooting:Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis,… more
- ManTech (Chantilly, VA)
- …to join our team in **Chantilly, VA** . This opportunity is part of a TIER 1 Identity and Access Management program, supporting cybersecurity operations in a ... dynamic environment. You will provide essential Tier 1 support for access and credentialing...years of relevant experience in a customer support or service desk role + 5 + years of… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Office of the Secretary of Defense (Falls Church, VA)
- …whether he or she meets the definition of "veteran" under 5 USC 2108( 1 ). The "certification" must reflect the service member is expected to be discharged ... A "certification" letter should be on letterhead of the appropriate military branch of the service and contain ( 1 ) the military service dates including the… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... None **Job Family:** Systems Administration **Skills:** Microsoft Technologies,SLAs,VTC **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- General Dynamics Information Technology (Mclean, VA)
- …+ **Required Experience:** 5 + years of related + **Required Skills & Experience:** + Tier 1 and Tier 2 IT support on secure and unsecure systems ... None **Job Family:** Systems Administration **Skills:** Data Transfers,IT Hardware Support,IT Service Support,IT Software Support **Experience:** 5 + years of… more
- Chenega Corporation (Fort Belvoir, VA)
- …365 Certified: Modern Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega ... willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- Crash Champions (Woodbridge, VA)
- …a key role in upholding ATE's standards of safety, accuracy, and customer service . Technicians are expected to demonstrate integrity in all service ... by OEM standards are performed. **Responsibilities** * Deliver fast and accurate ATE service support to internal and external customers. * Travel daily to assigned … more
- The Metamorphosis Group (Chantilly, VA)
- …to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities ... to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities… more
- Crash Champions (Lorton, VA)
- …of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs ... management, operations, or a related field (or equivalent experience). + 5 + Years of progressive automotive and/or ADAS experience and operations management,… more
- Amazon (Herndon, VA)
- …security related issues, such as penetration testing, network and service configuration, advising on security policy compliance, handling data confidentiality ... security issues. Provide information security support during events impacting tier one customer-facing services. Identify and troubleshoot recurring issues and… more
- SAIC (Chantilly, VA)
- …engineering support to ensure the delivery of bandwidth for a service infrastructure architecture. + Define circuit specifications and employ test methodology ... a satisfactory delivery of Open Systems Interconnection (OSI) Layer 1 and 2 transport solutions. + Perform as a...search of mitigations that will minimize the risk of service outages. + Perform requirements analysis, schedule review, and… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …services across the globe. **Your future duties and responsibilities:** * Provide Tier 2/3 support for Windows 10/11 physical and virtual environments * Assist ... **Required qualifications to be successful in this role:** * 5 + years of experience in a Windows desktop engineering...skills * Strong knowledge of ITIL Foundation. Understanding of service lifecycle, service strategy, and continual … more
- HCA Healthcare (Reston, VA)
- …VA. **Qualified Candidates:** + Board certified or board eligible + Minimum of 5 years of experience required; exceptional candidates with less experience will be ... Hospital Center:** + Reston Hospital Center is a 243-bed, full- service facility and medical campus that serves Northern Virginia,...Hospital is continuously recognized by Healthgrades in the Top 5 % of hospitals for patient safety and was named… more