- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for the Azure Core Networking team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical ... networking decom for federal cloud environments + Provide technical guidance to Tier 1 engineers during complex incidents + Contribute advanced troubleshooting… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …review sessions and drive systemic improvements + Provide technical mentorship to Tier 1 and Tier 1 . 5 engineers + Contribute to capacity ... team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing specialized… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... and/or Software OEM experience in the Federal industry + 5 + years experience at a Federal System Integrator (Leidos,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... the DOD space. This includes managing a team of 5 Field AE's toward discovering and developing new opportunities,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- EMCOR Group (Mclean, VA)
- …Companies **.** Reporting to the Vista Technical Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with ERP ... for Vista ERP to ECS Operating Companies through exceptional customer service + Monitor environment performance and proactively troubleshoot errors and issues,… more
- Chenega Corporation (Fort Belvoir, VA)
- …365 Certified: Modern Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega ... willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- Insight Global (Springfield, VA)
- …team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Oracle (Reston, VA)
- …runtime configurations (eg, Java runtime, SDKs, and images). Qualifications: + 4 to 5 years distributed service engineering experience in a software development ... Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyper-scale,… more
- Crash Champions (Woodbridge, VA)
- …of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs ... a key role in upholding ATE's standards of safety, accuracy, and customer service . Technicians are expected to demonstrate integrity in all service … more
- The Metamorphosis Group (Chantilly, VA)
- …to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities ... to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities… more
- Amazon (Arlington, VA)
- …+ years of developing large-scale, multi-tiered distributed software systems using service -oriented architecture experience - 1 + years of developing large-scale, ... - 3+ years of engineering team management experience - 5 + years of engineering experience - 5 +...years of leading the definition and development of multi tier web services experience - 3+ years of Software… more
- PDS Defense (Herndon, VA)
- …VA Posted: 12/4/2025 Job Description Job ID#: 214548 Job Category: Call Center/Customer Service Position Type: Associate - W2 Shift: 1 **PDS Defense, Inc. ... and weekends. AOG COS will be required to work 5 days and rotate through 3 shifts. Shift rotation...situations on critical orders and explore technical solutions with In- Service Engineering Team Provide feedback and reporting to the… more
- Patent and Trademark Office (Alexandria, VA)
- …have been equivalent to at least the next lower grade level in the federal service . For this position, the next lower grade level is a GS-14. Specialized experience ... for this position includes: 1 . Experience directing daily and strategic operations of a...operations of a large IT cybersecurity organization as a second- tier supervisor reporting to the CISO (or equivalent), responsible… more