- Prime Therapeutics (Washington, DC)
- …fuels our passion and drives every decision we make. **Job Posting Title** Customer Resolution Associate - Remote **Job Description** The Customer ... flexible schedule to accommodate business needs **Preferred Qualifications** + Associate 's degree in business, health care or related area...or related area of study + 1 year of customer service experience + 1 year of related work… more
- SitusAMC (Washington, DC)
- …production environments. Receives, validates, and routes software defects internally for resolution . Provides training to both clients and internal team members. ... activities as may be assigned by your manager. Qualifications/ Requirements: + Associate degree or equivalent from two-year college or technical school and one-year… more
- M. C. Dean (Vienna, VA)
- …daily system administration of our SaaS platform and overseeing ticket resolution , incident tracking, and system-related communications. Ideal candidates will be ... highly organized, customer -focused, and capable of working in a fast-paced environment....incidents to appropriate technical teams and follow through on resolution . 1. **User Support and Documentation** + Provide Tier… more
- CareFirst (Reston, VA)
- …engineering tasks, as needed. Responsible for creating and maintaining area's customer based service level agreements. Responsible for mentoring staff and ... + Oversees system engineers and engineering support processes to ensure effective resolution of business issues. + Evaluates deliverables to ensure products and… more
- CareFirst (Reston, VA)
- …working agreements are being followed. Facilitates discussion, decision making, and conflict resolution within the team to improve team level performance and value ... in the use of Agile/Scrum/Lean/SAFe practices and methodology in delivering business/ customer value; or in equivalent methodology in IT delivery. **Preferred… more
- CareFirst (Reston, VA)
- …departmental quality monitoring templates in a timely manner to ensure prompt resolution . + Assists in development of special department projects and participates in ... skills. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for… more
- Xerox (Washington, DC)
- …the Role:** You'll support hardware and software used across the customer 's environment, providing proactive device monitoring, incident resolution , firmware ... Docucare / Print Production Associate - Washington, DC **General Information** Press space...basic networking, and device troubleshooting + Strong organizational skills, customer service mindset, and communication abilities **How We Set… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service,Information Technology (IT) Support,Problem Resolution **Experience:** ... our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and...of technical support and service to our onsite and remote customers. + Demonstrating attention to detail, problem solving,… more
- Sumitomo Pharma (Washington, DC)
- …payer and access/commercial experience. Rare disease experience is preferred + Excellent virtual/ remote customer engagement skills along with verbal and written ... seeking a dynamic, highly motivated, and experienced individual for the position of Associate Director, Market Access Engagement - Rare Disease, who will act as the… more
- Fannie Mae (Reston, VA)
- …Writing, Communicating Technical Information, Communication, Configuration Management (CM), Conflict Resolution , Coordination, Customer and Market Insights, ... IMPACT YOU WILL MAKE* The Corporate Finance- FP&A - Associate role will offer you the flexibility to make...preferred unless the job is noted as open to remote . Fannie Mae is an equal opportunity employer and… more
- Fannie Mae (Reston, VA)
- …Writing, Communicating Technical Information, Communication, Configuration Management (CM), Conflict Resolution , Coordination, Customer and Market Insights, ... findings Financial Crimes - Mortgage Fraud Investigation - Senior Associate Target Salary Range: $94,000 - $122,000 a year...preferred unless the job is noted as open to remote . Fannie Mae is an equal opportunity employer and… more
- Warner Bros. Discovery (Washington, DC)
- …here you are celebrated, here you can thrive. **Your New Role ** The Associate Broadcast & IT Support Engineer requires a basic understanding of technology and ... includes documenting issues/requests and escalating as needed for problem management and resolution via our in house service management system(s). A willingness to… more
- Fannie Mae (Reston, VA)
- …Writing, Communicating Technical Information, Communication, Configuration Management (CM), Conflict Resolution , Coordination, Customer and Market Insights, ... designated office location is preferred unless the job is noted as open to remote . Fannie Mae is an equal opportunity employer and considers qualified applicants for… more
- Zurich NA (Washington, DC)
- …and litigation management skills. This position can be office, hybrid, or fully remote anywhere in the lower 48 states. **Claims Handling & Investigation:** + Manage ... recorded statements, expert reports) to assess coverage, liability, and damages. ** Resolution Strategy & Negotiation:** + Develop and implement effective claim … more
- Red River (Chantilly, VA)
- …We are looking for a **Systems Support Engineer I** to join our fast-paced, customer -first global service desk team. This is a hybrid role based in Chantilly, VA, ... working independently or collaboratively, your goal is to deliver high-quality customer experiences with empathy, professionalism, and urgency. In this role, you'll… more
- CACI International (Chantilly, VA)
- …integrating BeyondTrust Remote Support with Nice CXOne (InContact) or other customer support solutions. + Experience with Microsoft Azure or Amazon Web Services. ... is looking for a BeyondTrust Engineer to support our customer to provide a common set of required EIT...role, the BeyondTrust Engineer will configure and support BeyondTrust's Remote Support, Privileged Remote Access, and Password… more
- NTT America, Inc. (Chantilly, VA)
- …integrating BeyondTrust Remote Support with Nice CXOne (InContact) or other customer support solutions. + Experience with Microsoft Azure or Amazon Web Services. ... products and existing systems. + Develop scripts to automate the resolution of identified issues. Ensure scripts are secure, efficient, and well-documented.… more
- Cayuse Holdings (Washington, DC)
- …technical expertise, the Senior Technical Manager facilitates deployments, enhances customer interaction tools, and ensures the effective delivery of technical ... the development, deployment, and optimization of CRM, telephony, and other customer -focused tools. + Support implementation phases by monitoring system readiness,… more
- BAE Systems (Sterling, VA)
- …maintain reliable operation of an integrated digital modeling environment. You will provide remote resolution support for TIER 0/1/2 support of Linux and Windows ... for a Project Manager to join our technology-based program supporting a key government customer . As the O&M Lead, you will support the Program Manager in overseeing… more
- General Dynamics Information Technology (Fairfax, VA)
- …as part of the team and on individual assignments in an environment of customer mission delivery, integrity, and communications. We're looking to fill this role with ... **incident and event management** (SIEM) operations, and support issue diagnosis, resolution , and reporting including RCA documentation + Track, document, and report… more