- UKG (Ultimate Kronos Group) (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service Management and its functions as ... operation, continuous improvement and governance of the lifecycle of IT Service Management + Develop...required and + Demonstrated knowledge of effective Information Technology Service Management ( ITSM ) best practices… more
- CompuCom (Concord, NH)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Ensono (Concord, NH)
- …reports for implemented IT service changes to senior management . ** IT Service Management ( ITSM ):** 1. Conduct framework setup processes and ... will include incident management , service change management , and IT service management , ensuring the smooth operation of IT services and… more
- Ensono (Concord, NH)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Lincoln Financial (Concord, NH)
- …on securing Active Directory for the future. _Nice to Haves (Preferred):_ + Service -Now experience ( ITSM , CMDB, Workflow) + Knowledge of Splunk utilization and ... Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and… more
- Ensono (Concord, NH)
- …Qualifications, we still encourage you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a client-facing role + In- ... multi-platform, outsourced environments + In-depth knowledge of escalation procedures, incident management , and other disciplines related to service delivery +… more
- CompuCom (Concord, NH)
- …of clients and industries. They are the first point of contact for all service requests needing support for technical/ IT issues involving desktop, laptop or ... of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain… more
- CAI (Concord, NH)
- …**Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests from ... and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are...and **remote** . **What You'll Do** + Provide General IT end-user support including: + Resetting passwords + Interact… more
- Ensono (Concord, NH)
- …and the basis for compelling solutions + Experience in working with large IT Infrastructure service delivery + Driven, self-motivated and distinctive personality ... Financial Services (GFS) customer executives and thereby understands business priorities and IT needs. + Participates in GFS account IT planning activities,… more
- SHI (Concord, NH)
- …experience + 3+ years of experience in business process analysis, preferably in IT service management + ServiceNow certification (Certified System ... + Proficiency with ServiceNow platform and its core applications ( ITSM , CSM, ITBM, etc.) + Experience with process mapping...higher) preferred + Strong understanding of ITIL framework and IT service management principles +… more
- Eliassen Group (Merrimack, NH)
- …Financial Services client seeks a skilled professional with vendor management and IT Service Management expertise to drive transformation. You will ... enhance vendor responses to production outages and align them with our ITSM processes. _Due to client requirement, applicants must be willing and able to work on a… more
- Lumen (Concord, NH)
- …including SAP, Cloud and Infrastructure Consulting, Network Consulting, Migration Consulting, Service Management , Custom Implementation, and more. This leader ... migrations, SLAs, cloud platforms (AWS, Azure), managed hosting, colocation, datacenter operations, ITIL/ ITSM , and IT Services. + Bachelor of Science degree… more
- Ensono (Concord, NH)
- …reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up ... DASD and Tape subsystem HMCs. + Ability to interact with account management and project managers. + Experience interacting with vendors and geographically disperse… more