- NBT Bank (Canajoharie, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social… more
- Kyndryl (Albany, NY)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Aspen Dental (Albany, NY)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
- Molina Healthcare (Albany, NY)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Oracle (Albany, NY)
- …real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead ... seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion… more
- Coinbase (Albany, NY)
- …through technology and automation. * Background in global-scale customer support or contact center technology. *Nice to haves:* * Experience in fintech, ... email, or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the next generation of AI-powered self-service and… more
- Coinbase (Albany, NY)
- …email, or voice support lines accessible through our Help Center ([https://help.coinbase.com](https://help.coinbase.com)) and Social Platforms. You'll drive the next ... to a product leader who leads all Customer Experience ( Agent and Customer-facing) tooling and you will collaborate closely...disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the… more
- New York State Civil Service (Albany, NY)
- …Provider; Professional Staff of Land Trust Organization; Cooperative Extension Agent (Agriculture); or Regional Planning Commission and County Planning ... Provider; Professional Staff of Land Trust Organization; Cooperative Extension Agent (Agriculture); or Regional Planning Commission and County Planning… more
- New York State Civil Service (Albany, NY)
- …(Disaster Preparedness Program Representative 1) serves as a frontline operations agent within the State Medical Operations Coordination Center (SMOCC), ... representing an agency or organization in an Emergency Operations Center or leadership position on the Incident Command System;...or to otherwise participate in the hiring process, please contact by phone ### or email ###@health.ny.gov to make… more
- New York State Civil Service (Latham, NY)
- …direction of an Information Technology Specialist 3, SG-23 within the Data Center Services (DCS) Linux Unit, the Information Technology Specialist 2 (Hourly) will ... support x86 Linux Server environments at centralized data center locations and at field offices throughout NYS. Specific duties include, but are not limited to:*… more
- Humana (Albany, NY)
- …+ End-user computing, print, imaging, clinical peripherals + Telephony, call routing, IVR/ contact center workflows + Athena (or comparable EHR) interfaces and ... to integration playbook maturity and best-practice evolution. + Serve as change agent to communicate integration intent and value. + Drive steering committee forums,… more