- Vontier (Hartford, CT)
- …Offices, leading to the success of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional… more
- Sharecare (Hartford, CT)
- …4-year degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center ... through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To...including certification through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that is… more
- American Express Global Business Travel (Hartford, CT)
- …+ Previous leadership experience + Excellent listening skills and curious mentality + Customer service oriented + Crew/Charter experience a plus + Sabre ... documented coaching and feedback to team members + Investigate service and quality errors with a curious...issues + Listen to calls as required to validate service levels and compliance standards Customer (25%)… more
- Vontier (Hartford, CT)
- …our end-user customers, both with and without a servicing distributor, and the Customer Service leadership team. They will work closely with the leadership ... (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand… more
- Michaels (East Hartford, CT)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor...Manager only, responsibilities also include: leading the delivery of high- quality custom framing solutions to our customers on time… more
- Savers | Value Village (Manchester, CT)
- …responsibilities and oversee the entire store as acting manager in-charge when assigned. ** Customer /Donor Service ** + Receive and respond to customer /donor ... pace. The Production Manager's supervision takes the form of quality control checking and side-by-side involvement in the work...the example for, as well as training and coaching, customer /donor service expectations to team members. +… more
- Wolters Kluwer (Glastonbury, CT)
- …time using effective methodologies for new LBACOE analysts + Developing and conducting quality assurance on regular basis to train, coach LBACOE analysts on ... approved legal billing review techniques, customer specific service levels & ELM billing platforms. In addition, during heavy periods of incoming invoice volume,… more
- Taco Bell (Middletown, CT)
- …maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This ... drive results through others + Recruit and equip high quality operators to deliver great customer experiences... issues and training managers to meet or exceed customer service standards + Utilizes insights from… more
- The Cigna Group (Bloomfield, CT)
- …clinical information, and the fostering of positive collegial relationships. - Addresses customer service issues with mentoring and support from leadership ... quality outcomes for customers/members with a focus on service and cost - Improves clinical outcomes through daily...quality projects. - Serves as a mentor or coach to other Medical Directors and other colleagues in… more
- Monro Muffler/Brake (East Hartford, CT)
- …and objectives. + Ability to problem solve, manage inventory, merchandising, and customer service . + Communications skills to effectively communicate with ... the same mission to bring our guests the highest quality tire and auto service in the...complaints, and adjustments. + Build guest relationships to maximize customer satisfaction, loyalty, and retention. + Assist teammates in… more
- ITT (Hartford, CT)
- …around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building ... will have full responsibility to source, hire, train, develop, coach and manage the workforce that will carry out...Develop and implement strategies that enable best in class service delivery, cost control & new capabilities + Manage… more
- TD Bank (Hartford, CT)
- …Excel, Word) ** Customer Accountabilities:** + Understands and supports the Banks Customer Service Strategy + Considers the impact of advice and decisions ... and + stakeholders + Provides the highest level of Customer service when dealing with internal partners,...WOW at every opportunity + Leads, coaches and models quality service delivery at every interaction +… more
- Pearson (Hartford, CT)
- …incentive program, and information on benefits offered is here. 1137503 **Job:** Customer Success **Job Family:** CUSTOMER SERVICE **Organization:** Virtual ... the workflow and performance of the Lead Nurture Team to optimize efficiency, quality , and outcomes. The Supervisor will maintain a thorough knowledge of enrollment… more
- Sharecare (Hartford, CT)
- …client relationships and assisting in assessing potential growth areas **Primary Customer Service Responsibilities** + Assist in strengthening existing client ... while prioritizing and meeting deadlines + Superior communication skills + Outstanding customer service with strong negotiation skills + Detail oriented, with… more
- Walgreens (Glastonbury, CT)
- …and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service . + Manages Community Outreach Portal ... a positive customer experience. Models and shares customer service best practices. + Develops strong...procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. + Ensures the accurate processing of… more
- Pearson (Hartford, CT)
- …requirements to assist with the automation of reporting and data tools for quality , enrollment, and customer engagement teams. + **Report Processing** : Process ... that we live by being brave, imaginative, decent, accountable, curious, customer -centric, and collaborative. The following description is intended to describe the… more
- Monro Muffler/Brake (Rocky Hill, CT)
- Monro, Inc. Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our ... some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst...consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated… more
- Deloitte (Hartford, CT)
- …modern frameworks, consistently demonstrating your exemplary track record in delivering high- quality , outcome-focused solutions. The ideal candidate will be a role ... and Development: Being an engineering expert, mentor and develop engineers. Coach and develop skills in modern architecture and engineering practices, related… more
- Liberty Bank (Portland, CT)
- …Assistant Branch Manager oversees the day-to-day operations of the branch, ensuring quality customer experiences, while delivering results that align with ... in daily operational and business development activities to achieve customer service and business growth objectives. *...to engage, motivate and develop teammates. * Ability to coach and mentor teammates to achieve sales goals and… more
- Deloitte (Hartford, CT)
- Senior Scrum Master - Project Delivery Specialist - Customer Are you an experienced, passionate pioneer in technology who wants to work in a collaborative ... talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities + Facilitate daily stand-ups, sprint… more