- Point32Health (Canton, MA)
- …**Job Summary** Under direction of the Director, Customer Experience , the Customer Experience Program Manager is responsible for helping all ... understand, and meaningfully improve, the experiences our customers have with us. The Customer Experience Program Manager is a high-impact role which… more
- Point32Health (Canton, MA)
- …for leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on ... Summary** Under direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program...in customer -centricity, the CX Measurement & Improvement Program Manager will work collaboratively with cross… more
- CVS Health (Wellesley, MA)
- …And we do it all with heart, each and every day. **Position Summary** The Manager , Digital Customer Experience Management (CEM) is responsible for monitoring ... with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels. This role...**Proactive Insights:** - Utilizing an array of "Voice of Customer " tools, the CEM Manager will identify… more
- CVS Health (Wellesley, MA)
- …we do it all with heart, each and every day. **Position Summary** The Senior Manager , Digital Customer Experience will be responsible for leading the team ... of the entire Digital organization and IT. The Senior Manager must be an avid researcher, be intellectually curious,...Digital Product Ownership/ Management with the Voice of the Customer / Customer Experience Management… more
- DoorDash (Boston, MA)
- …for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy for Dashers, Consumers, and New ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that...basic life insurance, family-forming assistance, and a mental health program , among others. To learn more about our benefits,… more
- Dodge Construction Network (Boston, MA)
- …to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and ... Customer Engagement Manager Location: Remote, United...practices, and insights to customers to improve retention and customer experience . This is a full-time position… more
- Broadcom (Boston, MA)
- …have a Candidate Account, please Sign-In before you apply.** **Job Description:** ** Customer Portfolio Manager ** **Overview** This position is responsible for ... and coordinate all activity. In these cases, the Portfolio Manager owns and co-ordinates sales cycles under the guidance...Experience ** Requires 12 or more years of Sales experience , including 2 - 4 years Customer … more
- Acosta Group (Boston, MA)
- …Paid Time Off (PTO) program **Description and Requirements** Position Title: Senior Customer Manager - KEN'S For Human Resources Use: Job Code: 100459 ... **Senior Customer Manager - KEN'S** **General Information**...Degree Bachelor of Science Degree Other (Or Equivalent Work Experience ) Experience Requirement: A minimum of five… more
- Rocket Software (Boston, MA)
- …everything we do, and we wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the software business and driven by ... out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead...our CS organization as we strive to create positive customer outcomes and experience . It also provides… more
- Celestica (Boston, MA)
- … Business Unit General Manager 2 leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage ... must deal with complex and controversial negotiations, problem resolution, and project/ program implementations all while doing this in an ever changing competitive… more
- Dynatrace (Boston, MA)
- …functional teams that support strategic business priorities. The GTM Program Manager will analyze change, assess customer impact and identify opportunities ... of Dynatrace, is seeking a strategic, experienced Principal GTM Program Manager to join our Global Strategic... customer facing solutions + Must have strong program /project management skills and experience , preferably managing… more
- Celestica (Boston, MA)
- …team of one or more global program managers or directors for a large strategic customer , or customer group. The Global Accounts General Manager 1 has the ... and execution. + Coordinates & hosts regular (as needed) program tracking or business meetings with the customer...within the local existing Health and Safety guidelines **Typical Experience ** + Twelve plus years of relevant experience… more
- allego (Waltham, MA)
- As an Allego Customer Success Implementation Manager , you will be at the forefront of our customer journey, playing a pivotal role in ensuring the successful ... platform for new customers. You are a seasoned project manager with a strong customer -centric mindset and...and best practices based on lessons learned and evolving customer needs. Requirements + Proven experience (5+… more
- Textron (Wilmington, MA)
- …and leading internal dry runs prior to the event\. -Working closely with the customer 's Program Manager \(s\) and communicating program progress both ... ** Program Manager ** **Description** **_About This Role_**...or similar discipline required\. * 8 years of relevant experience , including 2 years of Program Management… more
- Amazon (Boston, MA)
- …members of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... technology services - MBA or advanced degree - Understanding of enterprise customer success delivery models - Experience building partner enablement programs… more
- S&P Global (Boston, MA)
- …Success Management is a dynamic global function committed to delivering a world-class customer experience . We guide the post-sales journey and ensure every ... the Role:** We are seeking a strategic and people-focused ** Manager , Customer Success Management - Americas** to...based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In… more
- Meta (Boston, MA)
- …in the world.The Customer Operations Team is seeking a Quality Operations Program Manager , who is enjoys driving continuous improvements to our customer ... people who need it most. As a Quality Operations Program Manager , you'll work closely with cross-functional...effectively both at a tactical and strategic level. 13. Experience with customer support and accountability frameworks.… more
- Danaher Corporation (Marlborough, MA)
- …about the Danaher Business System which makes everything possible. The Global Customer Forecast Manager is responsible for building and fostering relationships ... to the commercial and demand planning teams. This position reports to the Senior Manager , Customer Forecast Intelligence and is part of our Global Commercial… more
- Chewy (Boston, MA)
- **Our Opportunity:** Chewy is looking for a **Senior Program Manager - Delivery Experience New Verticals** to join our exciting and fast-paced Supply Chain ... new delivery options. The primary focus of a Senior Program Manager in this role is to...into new markets, new businesses, delivery options, and improve customer experience in existing programs. + Scope… more
- Northrop Grumman (Wilmington, MA)
- …requirements and meeting customer needs. Join our dynamic team as a Senior Program Manager , where you'll play a crucial role in leading high-value program ... and integration requirements . Balance the interests of the program management team, customer on-site representative, and...and achieving all requirements as either project lead, integrated program team or cost account manager , risk… more