- Leidos (Bethesda, MD)
- …of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the ... track customer requests and incident in the customer's approved IT Service Management (ITSM) solution. + Properly...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support, IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- Gama-1 Technologies (Silver Spring, MD)
- This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for ... Customer Support field. This position includes working with service delivery metrics, Service Level Agreements (SLAs),...Tier II + Maintain VTC system + Provide IT support for remote customers using government-approved remote support… more
- Farfield Systems (Fort Meade, MD)
- …a polygraph and US Citizenship + Monday thru Friday 10am-6pm + Responds to internal and external IT Service Requests for IT service on both Unix and NT ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation.… more
- Farfield Systems (Fort Meade, MD)
- …Citizenship Immediate long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- Ankura (MD)
- …secure, reliable, and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers and common ... service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring...Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. Support ... Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk ...IT support through telephone, remote assistance, and on-site service for all users + Provide help desk… more
- CACI International (Hanover, MD)
- …the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems + ... engineering, architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer...accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Competitive Range partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help you develop and expand… more
- William C Brown Inc (Bowie, MD)
- …products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team. + Excellent written and communication skills ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the… more
- DCCA (Ellicott City, MD)
- …mentality and a dedication to excellence. Key Task (Major duties and responsibilities): . Help Desk Specialist . Provide Tier 1 help desk support by phone ... Help Desk Analyst Location Ellicott City, MD Job Code 2297 # of Openings 1 Apply Now… more
- COMSO, Inc (Fort Meade, MD)
- …+ Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team ... providing service availability monitoring and help desk support...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- BAE Systems (Annapolis Junction, MD)
- …support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... in accessing and using IT systems Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) IAT Level II Certification Required… more
- Sierra Nevada Corporation (Hagerstown, MD)
- …request; promptly enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls ... technical position will diagnose, resolve, and respond to local IT incidents and service requests. Support will...a Secret US Security Clearance is required **Preferred:** + Tier II desktop support experience + CompTIA Security+ CompTIA… more
- Synergy ECP (Columbia, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Belay Technologies (Annapolis Junction, MD)
- …daily activities of configuration and operation of IT systems + Provides Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems + ... SA provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and...all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier… more
- DCCA (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems . Provide Tier I (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more
- Synergy ECP (Columbia, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more