- GAP Solutions Inc (Lansing, MI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Lansing, MI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Lansing, MI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- Morley (Lansing, MI)
- …+ Paid training + Equipment provided + Benefits available + Professional development and growth opportunities You need: + Strong communication, interpersonal ... using clear, polite language and appropriate grammar / punctuation + Follow quality standards when handling communications + Check subscriber plans to determine… more
- Humana (Lansing, MI)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …Under the direct supervision of the Residential Supervisor (RS), the Direct Support Professional (DSP) will provide quality care to clients in the residential ... documentation for each client as designated. + Maintain appropriate professional relationships with clients, client family members, visitors, coworkers, supervisor,… more
- Michigan State University (East Lansing, MI)
- …responsive, and innovative social practice, and to conducting and disseminating high quality research that improves the well-being of the most vulnerable in society. ... facilitate integrative field seminars focused on clinical case review, professional use of self, and evidence-based interventions - Keep...on an as-needed basis. Work Hours This is an on- call project pay position. Review of Applications Begins On… more
- Michigan State University (East Lansing, MI)
- …responsive, and innovative social practice, and to conducting and disseminating high quality research that improves the well-being of the most vulnerable in society. ... instructors to problem-solve challenges related to leadership, systems work, or professional role negotiation. - Review and approve students' learning agreements… more
- Michigan State University (East Lansing, MI)
- …education credits or taking the Board Certification Examination, once every 5 years. Professional Affiliations: + AMTA + Great Lakes AMTA + MMT Experience (teaching, ... Possesses competencies listed on the American Music Therapy Association's Professional Competencies. Required Application Materials Cover letter and resume; include… more
- Michigan State University (East Lansing, MI)
- …responsive, and innovative social practice, and to conducting and disseminating high quality research that improves the well-being of the most vulnerable in society. ... integrative care settings - Experience facilitating small groups - Excellent professional verbal and written communication skills Desired Qualifications - Previous… more
- Humana (Lansing, MI)
- …a part of our caring community and help us put health first** The Quality Assurance, Clinical Professional 2 develops and implements programs to establish and ... quality of care provided to members. The Quality Assurance, Clinical Professional 2 work assignments.... Review documentation captured as a result of the call . . Conduct quality audits using the… more
- Michigan State University (East Lansing, MI)
- Position Summary(Basic Job Function) This is a temporary or an on- call position. Provides professional support. Responsibilities may include general business, ... science, medical, agricultural or other professional support functions. Term: Temps can work two (2)...terminate for three (3) months or switch to an on- call . On- Call allowed to work 1039 hours… more
- Michigan State University (East Lansing, MI)
- Position Summary(Basic Job Function) This is a temporary or an on- call position. Provides professional support. Responsibilities may include general business, ... science, medical, agricultural or other professional support functions. Term: Temps can work two (2)...terminate for three (3) months or switch to an on- call . On- Call allowed to work 1039 hours… more
- Michigan State University (East Lansing, MI)
- Position Summary(Basic Job Function) This is a temporary or an on- call position. Provides professional support. Responsibilities may include general business, ... science, medical, agricultural or other professional support functions. Term: Temps can work two (2)...terminate for three (3) months or switch to an on- call . On- Call allowed to work 1039 hours… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Humana (Lansing, MI)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Lansing, MI)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- Elara Caring (Jackson, MI)
- …at the Right Time, in the Right Place. **Job Description:** **_Partner Services Professional (Hybrid)_** Mon, Tues, Fri, & Sat 10a-9p EST The **Partner Service ... Professional ** plays a vital role in supporting **Elara Caring**...mission by ensuring every interaction reflects compassion, respect, and quality care. + Jump in to assist with special… more
- Cardinal Health (Lansing, MI)
- …your work shift. Excellent phone and customer service skills with a focus on quality , empathy and first call resolution. + Previous experience working in a ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Cardinal Health (Lansing, MI)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in...order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times… more
