- GE Vernova (MA)
- …area. Drive cultural transformation resulting in step-change in operational business metrics. As a Customer Service Manager ( CSM ) in the GE Steam ... of us can contribute to making Steam Power the service provider of choice by customers around the globe....standard of safety, quality, schedule compliance, profitability, and high customer satisfaction. **Who You Are:** + You understand the… more
- Sprinklr (MA)
- …repeatable playbooks to create a strong and functional operating state. + Drive customer self- service capabilities to reduce costs, drive scale and ensure ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- NASCO (Boston, MA)
- **Overview** Under general direction, the Customer Success Manager ( CSM ) role is principally responsible for overseeing the delivery of NASCO's customer ... that NASCO products and service levels meet customer 's success requirements. The CSM is responsible...contract is followed while also meeting NASCO's and the customer 's business goals. Communicates to the manager … more
- Zoom (Boston, MA)
- We are looking for an amazing Customer Success Manager ( CSM ) to join our team. The ideal candidate will build strong relationships with customers ensuring ... customer satisfaction and happiness. ABOUT THE ROLE: The CSM is the Trusted Advisor, manages deployment, and product...and business management of UCaaS (Unified Communications as a Service ) with ability to articulate how to best use… more
- Amazon (North Reading, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... in ways that are rewarding, fulfilling and fun. The Customer Success ( CSM ) team is the primary...initiatives. * Identifying requirements and capturing "voice of the customer " product/ service feedback to influence product design… more
- Amazon (North Reading, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... in ways that are rewarding, fulfilling and fun. The Customer Success ( CSM ) team is the primary...initiatives. * Identifying requirements and capturing "voice of the customer " product/ service feedback to influence product design… more
- Amazon (Boston, MA)
- …world's most adopted cloud. Join us and help us grow. AWS is seeking a Sr Customer Solutions Manager ( CSM ) team for the Digital Native Business segment. This ... AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager , you will be...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Westborough, MA)
- …at our test sites * Identify requirements and capture "voice of the customer " product/ service feedback to influence product design and development priorities. * ... Fulfillment and Transportation Centers. As the lead Product Launch CSM -T, you will work cross functionally to plan and...changes with the goal of improving system performance and customer (Amazon Operations) sentiment. You will drive customer… more
- Dynatrace (Waltham, MA)
- …Use Cases) engagements to enterprise level clients. + Coordinate with Account Executive, Customer Success Manager ( CSM ), Project Coordinator and client to ... AppSec, Extension, and Business Insights services. + Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish… more
- AutoZone, Inc. (Plymouth, MA)
- …customers by managing the acquisition and delivery of products, providing ongoing customer service , and maintaining expert knowledge on parts and inventory. ... The Commercial Sales Manager is responsible for driving the commercial sales...The CSM exceeds ... exceeds customer 's expectation by delivering WOW! Customer Service to all AZ Commercial accounts… more
- AutoZone, Inc. (Lawrence, MA)
- …customers by managing the acquisition and delivery of products, providing ongoing customer service , and maintaining expert knowledge on parts and inventory. ... The Commercial Sales Manager is responsible for driving the commercial sales...The CSM exceeds ... exceeds customer 's expectation by delivering WOW! Customer Service to all AZ Commercial accounts… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people ... We are seeking a highly motivated Senior Technical Program Manager to join our team. In this role, you...initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. * Project & Program Management: Drive the… more
- UKG (Ultimate Kronos Group) (MA)
- …the delivery of business value, while driving innovation, continuous improvement and customer satisfaction. **About the Role ** We are seeking a highly motivated ... Sr Technical Program Manager to join our team. In this role, you...initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. Project & Program Management: Drive the definition… more
- Verint Systems, Inc. (Boston, MA)
- …local regulations. **Preferred Requirements:** + Corporate communications, marketing, go-to-market/sales, or customer service management ( CSM ) background. + ... At Verint, we believe customer engagement is the core of every global...Job Function:** We are looking for an Analyst Relations Manager to help expand and execute a high-impact, strategic… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …by you. About the Role We are seeking a highly motivated Senior Technical Program Manager to join our team. In this role, you will have the opportunity to be ... improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. Project & Program Management: Drive the definition and… more
- Parker Hannifin Corporation (Woburn, MA)
- …techniques and methods to internal processes and systems to increase efficiency and customer service and reduce costs. + Bachelor's Degree in Information ... Digital & IT Associate: Technical Business Analyst - Project Manager Location : Woburn, MA, United States Job Family...Datawarehouse, and Power BI reporting + Certifications including CSPO, CSM , CBAP, and PMP + Agile methodology and familiarity… more
- Medtronic (Boston, MA)
- …of cardiac medical terminology and the medical device industry + Excellent customer service skills + Proven ability to build/maintain positive relationships ... technologies. You will serve as the lead for regional customer and employee education and training activities in support...Leads coordination of new-hire training with accountability to hiring manager ( CSM or RM) + Responsible for… more
- Public Consulting Group (Boston, MA)
- …Experience** + Bachelor's degree in an IT or engineering field. + Certified DevOps Project Manager (DevOps PM) + Certified Scrum Master ( CSM ) or SAFe Certified + ... templates, and workflows. + Implement our Software as a Service (SaaS) platforms to best serve our clients. +...and upgrade existing software. + Gather, evaluate, and document customer use cases and business processes. + Create technical… more
- Amazon (Boston, MA)
- …understanding of environments. These technologies help employees deliver an ever-improving customer and employee experience, as well as improve the safety of ... (RSC) Program Management Office (PMO) team we are actively seeking a Program Manager Risk & Resiliency. The RSC organization sources, manufactures and delivers a… more