- Wolters Kluwer (Waltham, MA)
- …strategic planning. + Deep knowledge of customer journey mapping and lifecycle management . + Relationships driven with experience influencing cross-functional ... well. **About the Role:** We are looking for a Director of Customer Success to lead a global customer...+ Establish performance metrics (churn rate, Net Promoter Score ( NPS ), and Customer Lifetime Value (CLV) and ensure continuous… more
- Evolv Technology (Waltham, MA)
- …reliability metrics, and product differentiators with customers. Product Quality & Lifecycle Management + Leads field testing, third-party validation, and ... will be joining the Product team and reporting directly to our Senior Director , Product Management . We offer a collaborative, mission-driven environment where… more