- Rocket Software (Boston, MA)
- … Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior ... Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior … more
- Amazon (Boston, MA)
- …of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... in the technology industry focused on customer success or in go-to-market roles, or management ...clients on go-to-market topics - 7+ years in partner management , customer success , or in… more
- Pearson (Boston, MA)
- …calls to action based on customer segment. **Systems** Manage our Customer Success Platform, including data management , building playbooks, dashboards, ... with Pearson's WFS products by collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be… more
- Proofpoint (Boston, MA)
- …self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize ... from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of...identify trends and acting as the voice of the customer , provide that structured feedback to product management… more
- Philips (Cambridge, MA)
- As the Customer Success Manager , you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the ... Customer Success Lead. You will specify and...if:** + Bachelor's / Master's Degree in Business Administration, Customer Relationship Management or equivalent. 5+ Years… more
- GE Vernova (MA)
- **Job Description Summary** The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual ... in the existing contractual customer base. The Customer Success Manager will be...VIe control system in commercial, services, engineering and/or project management + 50% travel **Desired Characteristics** + Strong oral… more
- Cornerstone onDemand (Boston, MA)
- The Customer Success Manager (CSM) is...field. + Minimum of 3 years of experience in Customer Success within the Talent Management ... customer advocacy. As the trusted partner for the customer on use-case, product functionality and talent management...presentation, consulting and analytical skills. + Have passion for customer success . + Enjoy working in a… more
- Sprinklr (MA)
- …achieved. **Preferred qualifications & skills:** + Minimum of 6 years' experience in Customer Success , Technical Account management , Technology Consulting or ... Experience, Operational Excellence, Profitable Growth and Team & Culture.** **Sprinklr's Customer Success Managers (CSMs) align highly skilled expertise, thought… more
- allego (Waltham, MA)
- Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, ... success as if it is your own! Our Customer Success team is collaborative, energizing, and...in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management … more
- Celestica (Boston, MA)
- …operational experience to systemically and expediently drive issues/escalations resolutions. Customer Success Engineer engages with customers to understand ... The role is a technically hands-on one with account management focus. The successful candidate will be an experienced...reports and documentation. Establish KPIs for tracking progress and success of the account/ Customer Success… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... site management on operational best practices, robotics systems, and tools....system performance. The successful candidate will work backwards from customer goals and influence a broad range of operations,… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Autodesk (Boston, MA)
- …and operational efficiency + Conduct market research on success planning services and customer success management best practices + Bring new success ... client segments and industries **Minimum Qualifications** + 10+ years experience in product/offering management , strategy, or customer success roles + Proven… more
- Datavant (Boston, MA)
- …professional, educational and life experiences to realize our bold vision for healthcare. The Customer Success Manager is part of the Datavant organization ... project status to all stakeholders. Datavant's Customer Success Managers are hybrid project management and...Customer Success Managers are hybrid project management and consulting resources that have strong healthcare industry… more
- Sprinklr (MA)
- …delivery challenges, and driving alignment across Sales, Product, Implementation, Support, and Customer Success . + **Shape delivery strategy during pre-sales** , ... customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies...long-term success . **What You'll Do:** As the ** Success Delivery Manager ** , you will lead… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... improvement. Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager will… more
- EPAM Systems (Boston, MA)
- …Req.#550050164 **\#LI-DNI** **Responsibilities** + Lead, mentor, and manage a team of customer success professionals, project managers, and other PMO staff + ... highlighting key performance indicators + Act as a delivery manager for high-priority programs and as an escalation point...across many stakeholders in the construct of delivering overall success for the customer + Develop effective… more
- MAPFRE Insurance (Webster, MA)
- …responsible for expanding knowledge management and collaboration platforms impacting customer quality. Success measures include improved NPS scores, ... Customer Quality & Corporate Reporting Manager ...the delivery of quality of services. Emphasis is on customer care, quality management , customer -facing… more
- Dodge Construction Network (Boston, MA)
- Customer Engagement Manager Location: Remote, United States, United States **Description** The Customer Engagement Manager is a key member of our Go to ... to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer...and Skills_** + 2+ years of relevant sales, account management , or support experience supporting SaaS based software +… more