- Sanofi Group (Cambridge, MA)
- …the Job** We are seeking a skilled CRM Reporting Analyst to join our Patient Support Services team, playing a critical role in optimizing and enhancing ... **Job title:** _Patient Support Services - CRM ...grooming sessions, sprint planning, and executing UAT scripts. + Support PSS data management strategy in the… more
- Sanofi Group (Cambridge, MA)
- …and deliver ad hoc reports from available tools - direct exports from the dashboards, CRM ( Customer Relationship Management ) extracts, or tailored lists ... some of the highest unmet needs. The Associate Director, Patient Support Services Analytics &...tool. Defects are escalated appropriately to the iCare Connect ( CRM ) team and/or data management team. +… more
- Chiesi (Boston, MA)
- …February 2020 and focused on research, development and commercialization of treatments and patient support services for rare and ultra-rare disorders, many ... mobile apps, social media, SMS/MMS, SEM/SEO, print) to drive patient engagement and support service ...experience across digital marketing channels, CRM strategy, patient journey mapping, segmentation, and brand/ customer messaging.… more
- Sanofi Group (Cambridge, MA)
- … acquisition campaigns aligned with brand and journey strategy. + Collaborate with marketing, patient support services , digital, and field teams to optimize ... and tools. + Monitor acquisition funnel performance and conversion rates. + Support integration of acquisition efforts with broader patient experience and… more
- Deloitte (Boston, MA)
- …Owners, Designers, Developers, Architects) through the implementation of patient services technology solutions; including patient CRM , patient ... an Industry Solutions Senior Consultant specializing in Life Sciences Patient Services , you will play a pivotal...patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and… more
- Deloitte (Boston, MA)
- …health. Work you'll do As an Industry Solutions Manager specializing in Life Sciences Patient Services , you will play a pivotal role in helping Patient ... Services clients achieve their transformation goals. Leveraging your expertise in patient services , you will interface between pharmaceutical, biotech or… more
- Takeda Pharmaceuticals (Cambridge, MA)
- …alignment, across agency partners, and cross functional partners including PRT, medical affairs, patient services , compliance, and IT + Interface with KOLs and ... portfolio products for CIDP by delivering an integrated HCP customer strategy across personal and non-personal marketing channels, in...development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a … more
- Cardinal Health (Boston, MA)
- Cardinal Health Sonexus (TM) Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, ... life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions-driving brand and...and receiving PHI data that is generated in the CRM as part of the patient journey… more
- Chiesi (Boston, MA)
- …February 2020 and focused on research, development and commercialization of treatments and patient support services for rare and ultra-rare disorders, many ... at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our...reporting and global analytics. You'll be responsible for: + CRM monitoring + Provide support to Medical… more
- Takeda Pharmaceuticals (Cambridge, MA)
- … care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient -focused company that will ... span all HCP marketing stakeholders and channels. Working closely with our customer engagement colleagues, you will develop and execute tactics likely including but… more
- CGI Technologies and Solutions, Inc. (Boston, MA)
- …Pharmacovigilance / safety systems o Regulatory, Quality, or Medical Affairs platforms o Commercial, CRM , patient support , or data and analytics solutions . ... **IT Project Manager - Life Sciences** **Category:** Project Management...teams to ensure appropriate validation and cybersecurity controls. . Support organizational change management activities including communication,… more
- IQVIA (Northborough, MA)
- …and confirming appointments with patients and network clinicians. + Document case details in Customer Relationship Management ( CRM ) system. + Place ... preferred. + Some college preferred. + Experience with Salesforce, the Customer Relationship Management System(preferred). \#LI-CES [#LI-DNP] Note:… more
- OptiMindHealth (Cambridge, MA)
- …referrals from medical providers. 6. Document meeting results and necessary follow-up in the customer relationship management ( CRM ) system. Prepare and ... join our team. Today, OMH provides superior behavioral health services to patients in Massachusetts, Colorado, and Montana. Since... customer . Job Requirements: 1. Sales Execution and Customer Relationship Management (75% of… more
- Amazon (Boston, MA)
- …years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification, medical billing, or ... or similar CRM tools - - Proficient with computers - - Strong Customer Service skills - - Dependability and adaptability - - Comfortable working occasional… more
- Amazon (Boston, MA)
- …Experience using Salesforce or other CRM tools - 2+ years of customer service experience, or Bachelor's degree in Information Technology, Computer Science, ... realigned with our office - Listening for indications of patient dissatisfaction, and completing the outlined service ...periods Basic Qualifications - 2+ years of complex healthcare customer service experience - Experience with current… more
- Option Care Health (Boston, MA)
- …Representative will travel within their territory developing provider relationships and driving patient referrals to support infusion services within their ... (ie biologics coordinator) to appropriately promote Option Care Health and provide industry leading customer service + Maintain a call average as outlined in the… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …take pride in their commitment to improving patient outcomes while delivering world-class customer service .At ZOLL, you won't just have a job. You'll have a ... + Provide customer with copy of their service records upon completion of service...of service visit + Maintain and update customer data in ERP and CRM with… more
- Merck (Boston, MA)
- …{+ 4 more} **Preferred Skills:** Collaborating, Communication, Customer Interactions, Customer Relationship Management ( CRM ), Sales Current ... (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager , Solutions Consultant, Customer...Director (RMD) and other key stakeholders to share key customer learning and support customer … more
- Merck (Boston, MA)
- …Customer Insights, Customer Needs Assessments, Customer Relationship Management ( CRM ), Customer Service Management , Ethical Standards, ... their own expense. **Preferred Experience and Skills:** + Background in sales, account management , consultative roles, or customer service . + Experience… more
- Envista Holdings Corporation (Boston, MA)
- …customers regarding Nobel Biocare digital products, software, and equipment. + Experience in CRM ( Customer Relationship Management software) + Advanced ... **Job Description:** The **NobelProcera Area Sales Manager (East Area)** is responsible for achieving the...Collaborate with Regional Managers, Area Directors, Marketing department and customer support . + Fiscal responsibility and budget… more