- Atrius Health (Norwood, MA)
- …welfare benefit package. **Job:** **Supervisors/Managers/Directors* **Organization:** **Internal Medicine* **Title:** * Call Center Supervisor - Remote - ... building the leading value-based care system in the country. _**_ _*SUMMARY*_ The Call Center Supervisor supports and manages a group of Patient Service… more
- WellSense (Boston, MA)
- …incoming calls, ensuring timely and appropriate call assignment, monitoring, call resolution, and reporting. The Supervisor also oversees care coordination ... Supervisor of BH Clinical Support WellSense Health Plan...Medicaid plans. Founded 25 years ago as Boston Medical Center HealthNet Plan, we provide plans and services that… more
- IQVIA (Northborough, MA)
- …of education and experience. + Five years of relevant work experience. + Call center management/ supervisor experience. + Strong analytical mind with ... this role provides strategic client management, coupled with virtual program call center oversight and management. **Primary Responsibilities:** + Determine… more
- Cardinal Health (Boston, MA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Cayuse Holdings (Boston, MA)
- …Systems Management, or equivalent work experience in a related field. + Previous supervisor experience in a call center environment **Our Commitment ... articulation. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Strong communication skills; both verbal and… more
- Children's Hospital Boston (Boston, MA)
- …Key Responsibilities: + Provide centralized scheduling services for the Shared Patient Access Center / Call center . Perform tasks to meet patient access, ... + 1 year of related experience, ie, customer service experience, preferably in a call center environment or healthcare setting + Scheduling experience in a… more
- Dana-Farber Cancer Institute (Brookline, MA)
- …of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing ... onsite in Boston, MA and 4 days per week remote .** **T** **he selected candidate may only work remotely...and/or customer service experience strongly preferred + Experience in call center /phone service setting preferred **KNOWLEDGE, SKILLS,… more
- Cardinal Health (Boston, MA)
- …Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment. + Knowledge in insurance billing ... receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems...MS Outlook, company proprietary software - Salesforce, telephone and call center software). + Manage a high… more
- Veterans Affairs, Veterans Health Administration (Boston, MA)
- …is assigned a registered nurse, clinical associate, and scheduler. There is no call , and no weekend or holiday duty. Physicians provide general and gender-specific ... residents from Brigham & Women's Hospital, Beth Israel-Deaconess Medical Center and Boston Medical Center . Jamaica Plain...Employment Contract and no significant restriction on moonlighting. On Call : There is no on call requirement… more
- Cardinal Health (Boston, MA)
- …Bilingual in Spanish and English + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, telephony ... calls, with ability to determine needs and provide one call resolution + Manage workload of inbound faxes (if...receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems… more
- Children's Hospital Boston (Boston, MA)
- …patient scheduling, registering, and patient concerns, and also assisting with our call center and various projects throughout the department. Key ... to routine inquiries about hospital protocol, policies, and procedures. d. Involves supervisor to assist with resolution of complex issues. e. Greets, screens, and… more
- Cardinal Health (Boston, MA)
- …in related field or equivalent experience, preferred. + 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist ... client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, integrated… more
- Cayuse Holdings (Boston, MA)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + ... year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional remote office environment. + Ability to work nights and weekends… more
- Commonwealth Care Alliance (Boston, MA)
- …* 1+ year customer service work experience required, preferably in a contact/ call center environment; retail/sales experience acceptable Desired Experience (nice ... Palliative Care Team. o Meets successful appointment expectations in addition to call volume expectations. o Effectively communicates the value of CIC programs to… more
- Beth Israel Lahey Health (Lexington, MA)
- …information and data accurately and efficiently. Preferred Qualifications & Skills: . Call Center and/or telephone customer service experience . Strong typing ... handles patient questions and requests accurately and efficiently, ideally with first- call resolution, or by making appropriate referrals to other departments, based… more
- Veterans Affairs, Veterans Health Administration (Boston, MA)
- …Responsibilities The VA Boston Healthcare System (VABHS) is a designated VA Epilepsy Center of Excellence and is seeking a full-time Epileptologist as part of their ... and multidisciplinary Epilepsy and PNES clinics . There is call both for EEG and Inpatient Neurology coverage supervising...with qualifications. The VABHS is the largest tertiary care center for Veterans in New England and provides a… more
- Beth Israel Lahey Health (Burlington, MA)
- …Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based ... and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality and accuracy levels and communicates regularly… more
- Unitil (Lunenburg, MA)
- … Supervisor , Gas System Operations. + Participates in rotating standby/on- call . + Performs after-hour emergency response for SCADA-related communication failures ... minor maintenance and repairs at the Lunenburg, MA operations center . To assist supervisory personnel in the planning and...equipment, infrared leak detection (Heath DPIR) and RLMD's (Heath remote laser methane detection) + Must have a normal… more
- WM (Boston, MA)
- …Works to meet or exceed service and operational goals established for the call center , including productivity, quality, and timeliness goals. + Collaborate with ... relationship with clients and suppliers by providing prompt and accurate service. Remote position: Ideally located in Pacific/Mountain Time Zone Supporting client in… more