- General Dynamics Information Technology (Washington, DC)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career ... operate. At GDIT, people are our differentiator. As a Service Desk Support Sr...work depends on you joining our team. **HOW A SERVICE DESK SUPPORT SENIOR… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Guidehouse (Suitland, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... **Job Family** **:** User Support (Digital) **Travel Required** **:** None **Clearance Required**...proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and… more
- CACI International (Forest Heights, MD)
- …Desk Shift Lead will provide daily supervision, technical support and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk ... Service Desk Shift Lead Job Category:...solving skills, and a desire to provide outstanding customer support to customers of all levels. Candidate must be… more
- CACI International (Forest Heights, MD)
- … of a 20,000+ user community within the Department of Homeland Security (DHS) The Senior Service Desk Analyst shall possess and demonstrate sound customer ... Up to 10% Type of Travel: Local * * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As… more
- Arena Technical Resources, LLC (Washington, DC)
- …Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide ... managing the day-to-day operations of the service desk , ensuring that all requests for support ...IT department to ensure that the service desk is able to provide effective support … more
- NTT America, Inc. (Ashburn, VA)
- …and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more
- Leidos (Fort Belvoir, VA)
- …locations. In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, ... in remote desk takeover tools and usage. + Experience meeting service level goals and targets. **Preferred Qualifications** + Systems or network administration… more
- Axxum Technologies (Mclean, VA)
- Senior Incident Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email ... communications + Support the service desk shift lead in operational activities Interact with the government Program Manager for the service desk … more
- Deloitte (Mclean, VA)
- …+ Collaborate and maintain continuous communications with other service leads (Network, Service Desk , Deskside Support , Cyber) and Manager in the IT ... Tier 2/3 team - available on-demand for critical and high operations incidents. + Support Service Level Agreement of 99.9% availability. + Brief technical status… more
- Marriott (Bethesda, MD)
- …products that provide a seamless support experience for the user community. The Support Desk operates 24X7 and candidates must be available to work as ... **Position Type** Management This is a temporary position. The Senior Analyst acts as a support subject...resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service -oriented Sr . Tier II Help Desk Analyst to begin an exciting and challenging ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Sr . Macintosh Systems Administrator TS/SCI with Poly REQUIRED** **Category:** Project Management **Main location:** United States, District of Columbia, Washington ... of mobile delivery applications for a Federal Customer. This candidate will support mobile applications on platforms, including Apple iPads and Microsoft Surface… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...IT help desk services, managing IT help desk support , ensuring platform reliability and security, and ... all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a ** Senior Help Desk Manager** for a full-time, on-site position at… more
- Amentum (Fort Belvoir, VA)
- …Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support , intelligence and operations ... US government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have...in every region in the US, to include heavy support to the Washington, DC metro area and Tampa,… more
- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... support requests. + Provide technical guidance and support to the Help Desk team, escalating...their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …+ 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations experience. + ... attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …a range of IT services, including software application support , enterprise infrastructure support , service desk , ITSM, deskside support , workstation ... Senior Oracle APEX Developer Washington, DC (4 days...Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications,… more
- TAD PGS, Inc. (Washington, DC)
- …a range of IT services, including software application support , enterprise infrastructure support , service desk , ITSM, deskside support , workstation ... and maintain a Public Trust.** We are hiring a Senior Oracle APEX Developer for an IT applications and...Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications,… more
- Leidos (Washington, DC)
- …a range of IT services, including software application support , enterprise infrastructure support , service desk , ITSM, deskside support , workstation ... **Description** Leidos is hiring a ** Senior Oracle APEX Developer** on the ESA V...Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications,… more