- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …School Diploma or GED. + -2- 5 years of applicable work experience + - 1 -3 years ITIL experience + Clearance Level - Secret **Primary Job Specific Skills** + SAP ... include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position...reporting insights, as needed + Attains a minimum of 85. 5 % of working hours each day in an available… more
- Motion Recruitment Partners (Washington, DC)
- …minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- NuAxis Innovations (Washington, DC)
- …seeking a talented and motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 ... service desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement...+ HDI Support Center Manager or equivalent certification. + 5 + years of experience managing IT service … more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …help desk supporting customers across multiple locations. + Provides Operation Management of Tier 1 and Tier 2 services including preliminary diagnostics ... role includes managing a distributed and tiered support structure ( Tier I, II, and III) to ensure timely and...5 ) years of progressively responsible experience in managing service desk activities. + Must include three (3) years… more
- Eliassen Group (Washington, DC)
- …+ Description + Recommended Jobs **Description:** We are seeking a highly skilled and experienced Tier 1 & 2 Security Operations Center (SOC) Manager to lead a ... and messaging. + **Advanced Analysis:** Conduct advanced analysis of Tier 1 and Tier 2...metrics, actions, and trends. **Experience Requirements:** + Minimum of 5 years of relevant experience in security operations and… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... Support & Troubleshooting:Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis,… more
- ManTech (Chantilly, VA)
- …to join our team in **Chantilly, VA** . This opportunity is part of a TIER 1 Identity and Access Management program, supporting cybersecurity operations in a ... dynamic environment. You will provide essential Tier 1 support for access and credentialing...years of relevant experience in a customer support or service desk role + 5 + years of… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Leidos (Arlington, VA)
- …assistance, automatic data processing support, hardware exchange, and repair service support. Assisting with reporting network performance metrics using Remedy ... ensure efficient operation of the organization's desktop computing environment. + The Tier II Technician at Leidos is responsible for supporting computer data… more
- Office of the Secretary of Defense (Falls Church, VA)
- …whether he or she meets the definition of "veteran" under 5 USC 2108( 1 ). The "certification" must reflect the service member is expected to be discharged ... A "certification" letter should be on letterhead of the appropriate military branch of the service and contain ( 1 ) the military service dates including the… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... None **Job Family:** Systems Administration **Skills:** Microsoft Technologies,SLAs,VTC **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- Meta (Washington, DC)
- …26. 5 . Inventory management, forecasting methods, and NPI and service operations **Public Compensation:** $174,283/year to $187,880/year + bonus + equity + ... on this web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1 . Support Materials Management team in determining optimal supply chain… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …and networks using advanced technologies and tools. **Preferred skills and qualifications:** 1 . Familiarity with Service Now 2. Familiarity with BMC Remedy ... action as defined. **Top Qualifications, Skills, Experience or Certifications:** 1 . Early analysis; contact POCs for confirmation of event....status 3. Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open… more
- Defense Health Agency (Bethesda, MD)
- …Reed, was combined with the National Naval Medical Center to form the tri- service Walter Reed National Military Medical Center. Working for the Department of Defense ... recruit and appoint qualified candidates to positions in the competitive service . **US Citizenship required.** **Responsibilities** As a Physician (Obstetrics) you… more
- General Dynamics Information Technology (Mclean, VA)
- …+ **Required Experience:** 5 + years of related + **Required Skills & Experience:** + Tier 1 and Tier 2 IT support on secure and unsecure systems ... None **Job Family:** Systems Administration **Skills:** Data Transfers,IT Hardware Support,IT Service Support,IT Software Support **Experience:** 5 + years of… more