- Digital Management Llc (Mclean, VA)
- …measurable results. Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mac Tier 2 Engineer to join us. The Mac Tier II Engineer provides ... into the DoD IT environment. Duties and Responsibilities Advanced Technical Support: Provide Tier II desk -side and remote support for macOS users, resolving… more
- Actionet Inc (Washington, DC)
- … side personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 2 SOPs Ensure satisfactory performance of contract task areas Train and ... ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust...and manage the day-to‑day operations of services, including incident, service requests, and end‑user support. The right candidate works… more
- Actionet Inc (Washington, DC)
- …candidate will have an associate degree, 1- 2 years of IT or help desk experience, and a strong customer service mindset. This role supports the installation, ... eligibility for High Public Trust ActioNet is seeking a Tier 2 - Junior IT Specialist to...2 years of experience providing IT or help desk support in an enterprise environment. Basic understanding of… more
- Mynea360 (Washington, DC)
- …resource planning (ERP) platform (Unit4 ERPx, "BizPro"). This role manages ERP customer service and Tier 2 -4 support, directs ERP-related projects and ... and maintain a high standard of customer experience.**Key Responsibilities: Support & Customer Service Manage Tier 2 -4 support cases (logging, triaging,… more
- Actionet Inc (Washington, DC)
- An IT Solutions Provider is seeking a Tier 2 - Junior IT Specialist in Washington, DC to provide on-site and remote support for users. The ideal candidate will ... possess an associate degree and have 1- 2 years of help desk experience, coupled... experience, coupled with a strong mindset for customer service . Primary responsibilities include troubleshooting hardware/software issues and maintaining… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Chenega Corporation (Arlington, VA)
- …solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear documentation of ... **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- GovCIO (Washington, DC)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians,...+ Minimum 3 years of IT Service Desk experience, with an additional 2 years… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Insight Global (Arlington, VA)
- …similar). o Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per ... is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean...with MFA and phishing email response. * Comfortable handling Tier 1-3 tickets. * Self-motivated, fast learner, and proactive… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort Belvoir, ... The successful candidate will manage all facets of IT Service Desk support, from daily operations and...Strategic Leadership + Provide transformative leadership and direction to Tier I, Tier II, and remote support… more
- Parsons Corporation (Centreville, VA)
- … service delivery. **What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in one or more language translation ... Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representatives** to join our...Active Top Secret/SCI clearance + High School Diploma and 2 years of experience with Tier 1… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem… more
- NuAxis Innovations (Falls Church, VA)
- …work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows 10/11 and ... **Help Desk Technician** Location **Falls Church, VA** \# of... Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role… more
