- CARMAX (Richmond, VA)
- …Virginia, 23220 CarMax, the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience ... and identify experience gaps + Identify opportunities to enhance CarMax's customer experience in alignment with brand goals + Collaborate with… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Wilson Language Training (Richmond, VA)
- Senior Customer Success Manager **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together ... is growing and is looking to hire a Senior Customer Success Manager . Our company is growing...ensure seamless onboarding, smooth product adoption, and a consistent customer experience throughout the journey. + Act… more
- Acxiom (Richmond, VA)
- The Manager , Customer Experience & Experimentation plays a critical role in driving continuous improvement across the customer lifecycle by analyzing, ... customer behaviors, pain points, and motivations through comprehensive customer experience analysis. By translating these insights into data-driven… more
- Michaels (Richmond, VA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Tractor Supply Company (Ashland, VA)
- …of operations to the Store Manager . Duties include delivering a Legendary Customer Experience , providing leadership and direction to the store team, and ... Assistant Manager **Overall Job Summary** The Assistant Store ... that differentiates from the competition. + Champion the Customer Experience in the store and execute… more
- Ryder System (Richmond, VA)
- …in experience in transportation/logistics industry a plus., Preferred + Customer experience insights methods, analytics, tools, and practices. Advanced, ... by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Customer Insights & Data Analytics Manager plays a… more
- Capital One (Richmond, VA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...effectively with cross-functional teams. Preferred Qualifications: + 8+ years experience in developing and implementing scalable Customer … more
- CoStar Realty Information, Inc. (Richmond, VA)
- …team members to collaborate on the design and delivery of a world-class customer experience + Understand our customers: decipher the cultural, business, and ... Senior Customer Success Manager , Matterport Job Description...self-starter with a passion for delivering the best possible customer experience ; ability to multitask in a… more
- Acxiom (Richmond, VA)
- The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement ... within consulting engagements. The Customer Success Manager supports client Value Realization...templates and tools **QUALIFICATIONS** **Required** + 2-4 years of Customer Success or Account Management experience in… more
- WSP USA (Richmond, VA)
- WSP USA is initiating a search for a ** Customer Service Center (CSC) Manager !** This position will be based out of our **Richmond, Virginia** office. **This ... issues, and meeting key performance measures goals. The CSC Manager is a change leader and will analyze data...auditor **Who You Are** **Required Qualifications** + 5+ years' experience with Customer Service Center (CSC)/Contact Center… more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem solving?** We are ... a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries...product **** **Basic Qualifications:** + Bachelor's Degree or Military experience + At least 5 years of experience… more
- Capital One (Richmond, VA)
- Sr. Associate, Risk Manager , Customer Identity Management Team **As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you will be ... talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes control testing, risk governance, process… more
- NTT America, Inc. (Richmond, VA)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** + Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and...Bachelor's degree required; advanced degree (MBA or equivalent) preferred. ** Experience :** + 10+ years of customer success,… more
- Acxiom (Richmond, VA)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum ... templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in...years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings… more
- Datavant (Richmond, VA)
- …of customer -centricity **What You Bring To The Table:** + 7+ years experience in healthcare technology and customer facing roles (required) + Proven ability ... customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts...one or more of the following areas (required): + Experience working within RWD health analytic companies, CROs, or… more
- ISC2 (Richmond, VA)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , Customer Success & Account Management leads the team responsible ... logistics, or training services + Proficiency in CRM, reporting tools, and customer success platforms + Experience in education, certification, training… more
- Robert Half Finance & Accounting (Richmond, VA)
- Description We are looking for a dedicated and experienced Customer Service Manager to join our team in Richmond, Virginia. This role is vital in ensuring ... customer reports. Requirements * At least 5 years of experience in customer service management, preferably in a manufacturing or wholesale distribution… more
- Capital One (Richmond, VA)
- Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid) **If** **you thrive in understanding how things work, making them better, ... impact on our business and customers** , join our Customer Resiliency, Recoveries Process Management team. As a Process... Resiliency, Recoveries Process Management team. As a Process Manager within Capital One, you will work with extended… more
- Capital One (Richmond, VA)
- Sr. Manager , Customer Centricity - Business Cards & Payments (Remote) In Business Cards and Payments, we're on a mission to pave the path for businesses to do ... responsible for keeping a pulse on organizational health at all times. As our Customer Centricity Lead, Chief of Staff in Business Cards and Payments at Capital One,… more