- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Applied Materials (Sherman, TX)
- …to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, ... to valid escalation procedure, to ensure earliest possible return to service . Reports in a timely and accurate manner as required. Achieves guaranteed up… more
- Applied Materials (Sherman, TX)
- …new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips ... **Key Responsibilities** **EPI Experience Highly Preferred** Develops and maintains customer relationship with all relevant individuals in his/her district at… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Commercial Lending organization, you will be in Brecksville, OH, ... a regular basis. Some responsibilities may be performed remotely, at manager 's discretion. Commercial Lending Experience is STRONGLY PREFERRED Previous management… more
- Capital One (Plano, TX)
- Risk Manager , Identity & Access Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment ... complexity and uncertainty and enable confident, data-inspired decision making. As a Manager for Identity & Access Management, you will have a foundational… more
- Capital One (Plano, TX)
- Manager , Risk Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment that enables business ... Risk, Compliance, Legal, and other business support functions; + Ensure independent escalation of risk management gaps, issues, and concerns to executive management… more
- Capital One (Plano, TX)
- Sr Manager , Risk Management (FS) As a Sr. Manager Pod Lead in the FS Business Risk Office, you will provide professional risk judgment that enables business ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Capital One (Plano, TX)
- Controls Evaluation Manager (FS) As a Control Evaluations Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Fresenius Medical Center (Plano, TX)
- …to the project's requirements. Supports FME's mission, vision, core values and customer service philosophy. Adheres to the FME Compliance Program, including ... soundness. + Develop productive internal and external working relationships. Provide outstanding customer service in a timely manner. + May provide assistance… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As a Release Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, ... a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. -10+ year of experience in Technology Change environment -Technical… more
- Syensqo (Greenville, TX)
- …difficult situations. + Drives problem resolution across functional and regional boundaries. ** Customer focus** : + Demonstrates service oriented behavior under ... Job ID 30554 **Site Planning Manager ** Regular Greenville - TX, United States of...management, SMOG management, promise dates for order management and escalation management in the 0-4 month horizon. + Ensures… more
- USAA (Plano, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...disqualification. We are seeking a dynamic and results-driven Project Manager to lead the onboarding and ongoing management of… more
- PennyMac (Plano, TX)
- …Effectiveness - Maintains a positive attitude and proves exemplary internal and external customer service and teamwork + Judgment - With the right information, ... complete mortgage journey. A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client...and loan level problem solving. Provide prompt and efficient service to customer as liaison between Sales… more
- Intuit (Plano, TX)
- …and facilitating team dynamics, and recognizing great talent. Always lead by example. + ** Customer ** : Serve as an escalation point on complex customer ... a dynamic environment and uses extensive research, analysis, and customer empathy to drive decisions that have a significant... voice. + **Operations** : Ensure productivity, quality, and service level KPIs are met. Identify risks and operational… more
- Intuit (Plano, TX)
- …If you excel at balancing complex risk mitigation while providing exceptional customer experiences, are driven by continuous process improvement, and thrive in a ... and working with outsourcers* Outstanding business acumen with a customer obsession, who hits the sweet-spot of being strategic...on vendor performance data to improve overall efficiency and service quality* Act as a strategic partner to the… more
- WGNSTAR (Sherman, TX)
- …the site team and training for the on-site service team enhancing on-site service teams' ability to support customer equipment. + Provide feedback to ... of this posting. Principal Duties and Responsibilities: + Support customer in installation, commissioning, maintenance and troubleshooting of all...learned. + Work with the team lead and site manager to ensure 7x24 escalation support for… more
- Alkegen (Dallas, TX)
- …the business unit and will regularly interface with R&D, Operations, Application Engineering, Customer Service , and Marketing to ensure appropriate levels of ... appropriate actions to implement + Work closely with other business partners including customer service , engineering and production to ensure optimal service … more
- Fannie Mae (Plano, TX)
- …on the following responsibilities: * Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA). * Assist the ... on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness,...team with exception requests, including escalation and communication of production incidents. * Perform tasks… more