- Tyto Athene (Fort Belvoir, VA)
- …security and operational readiness. The ideal candidate will have Security Operations Center experience and the ability to drive strategic initiatives and ... Tyto Athene is searching for a **Senior Security Operations Center Analyst** to support the customer Enterprise...regulatory requirements. + Serve as a primary point of contact for cybersecurity strategy and incident response. + Incident… more
- ITG Brands (Arlington, VA)
- …with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, ... to improve sales and overall division business performance. Solicit and report customer and competitive insights to identify critical sales opportunities and provide… more
- CORT (Arlington, VA)
- …If you are passionate about helping clients and love to provide a world class customer experience , then we want to hear from you! The Residential Account ... pipeline through full sales cycle + Collaborate with sales management, inside sales, contact center , operations and commercial teams to ensure optimized revenue… more
- Red River (Chantilly, VA)
- …You will be tasked to: + Provide first level of technical support in call center , while providing strong customer service. + Address tickets related to access, ... and high-volume work environments + Experience in Helpdesk operations + Experience in Network Operation Center Desired Education & Certifications: +… more
- ITG Brands (Washington, DC)
- …with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, ... partners, for DSMs & RAMs Engage with leadership to share key customer requirements, identify opportunities for leverage within accounts Support RAMs with… more
- Red River (Washington, DC)
- …management in the field full-time for the project's duration for any given customer . The overall mission of residency services is to place consultants with required ... subject matter expertise onsite with the customer . The customer will direct their day-to-day...and loss of the practice as its own cost center . + Manage field operatives working at a full… more
- Avnet (Washington, DC)
- …for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at ###. ... suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet! **Job Summary:** Identifies opportunities for… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …Management or related field; OR a Bachelor's degree in related field + 4 years of experience in support of Contact Center Operations + Two (2) years' ... to one year. + 3 years of personnel management/staff supervision with preference for a contact center environment. Prior experience as a SECO Senior Advisor… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …with MBTI and/or Strong Interest Inventory certification. + Preference for candidates with experience working in a contact center or service operations ... coaches serve Military Spouses through coaching sessions delivered through a call center in their home office. Essential Duties and Responsibilities: + Provide… more
- Home Depot (Lanham, MD)
- … support expert that helps build, manage, and facilitate an excellent customer experience . Installation Coordinators assist customers and Install Field teams. ... Coordinators are expected to be the main point of contact between the customer and The Home...goals of installing 100% backlog. **Key Responsibilities:** + 35% Customer Experience - Initiates and maintains regular… more
- US Bank (Washington, DC)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Washington, DC)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Humana (Washington, DC)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Amazon (Arlington, VA)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...community and product teams. Act as primary point of contact for urgent customer issues in your… more
- Prime Therapeutics (Washington, DC)
- …the future of pharmacy with us. **Job Posting Title** Service Delivery Manager ( Contact Center ) **Job Description** The Manager Service Delivery is responsible ... driving medium and large-scale Member Operations client implementations and member experience /client relations in a consistent and effective manner. This position… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new ... provides quality service to all members via the call center channel with a positive and helpful demeanor. The...& Responsibilities + Performs other duties as assigned. Required Experience : Education and Experience : Bachelor's degree or… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Chevy Chase Acura (Bethesda, MD)
- …with customer communication and workflow coordination. Qualifications * Previous experience in customer service; auto body or automotive experience ... Job Title: Customer Service Representative (CSR) - Auto Body Shop...front office team and be the first point of contact for our valued customers. Responsibilities * Greet customers… more
- Amazon (Arlington, VA)
- …Science, Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience… more
- Amazon (Arlington, VA)
- …Science, Engineering, related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience… more
