- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...work toward resolution. + Work independently to manage your queue , follow up on tickets, and ensure updates and… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- System One (Arlington, VA)
- …and Responsibilities: + Own overall responsibility for the ITSMS process handling on the Service Desk to include incident, request , problem, event, and risk ... Job Title: Service Desk Tower Lead Location: Arlington,... supervisors, trainers, quality manager, and workflow. + Ensure Queue management practices are followed and enhanced + Responsible… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
- Capital One (Mclean, VA)
- …of site to every device on the network + Capital One reserves the right to request proof of internet provider, speed and service package from the associate + ... of business, Legal, Senior Management, etc.) + Self-manage a queue of alerts, cases, and closing investigations + Helps...investigations + Helps maintain operations of a SIU Specialty Desk and actively contributes, which can include keeping … more
- KBR (Bethesda, MD)
- …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more
