- Terumo Medical Corporation (Baltimore, MD)
- … customer complaints (ie adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (ie branding ... Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high- quality medical devices used in a broad range of applications for… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Bob's Discount Furniture (Aberdeen, MD)
- Job TitleQuality Assurance Inspector Job OverviewThe Furniture Quality Assurance (QA) Inspector ensures that products manufactured by vendor partners meet ... equipment, materials, process or personnel and report findings to Quality Assurance Group. + Assist in the...Parts and Merchandising to enhance all business functions including Customer Service , Delivery and all aspects of… more
- Zantech (Aberdeen Proving Ground, MD)
- …long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our ... providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... is seeking a skilled military veteran or IC Agency counterpart to support customer operations. This critical role serves a national intelligence agency in a complex,… more
- Leidos (Columbia, MD)
- …with quality management systems (QMS), continual improvement process, quality assurance , including compliance with internal and external specifications ... **Description** ** Quality Engineering & Control Business Area Manager** **for**...Engineering & Control (QEC) Manager to join our Mission Assurance organization in support of our Cyber and Analytics… more
- CVS Health (Perry Hall, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Colossal Contracting, LLC (Annapolis, MD)
- Customer Service Representative Annapolis, MD (http://maps.google.com/maps?q=Annapolis+MD+USA+21401) * Operations Description Colossal Contracting, LLC is ... looking for a Customer Service Representative to work out of...Responsibilities + Proactively reach out to clients to perform quality assurance checks. + Work with sales… more
- CVS Health (Glen Burnie, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Annapolis, MD)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Annapolis, MD)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- ASR Group/Domino Sugar (Baltimore, MD)
- …the right thing, even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in supporting clients; speaks ... external customer needs by providing and delivering professional, helpful, high quality service and support REQUIRED EDUCATION & WORK EXPERIENCE + Bachelor's… more
- ASR Group/Domino Sugar (Baltimore, MD)
- …years of experience working in a sugar refining operation + Knowledge of Quality Assurance /Control practices and procedures + Knowledge and understanding of ... even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in... needs by providing and delivering professional, helpful, high quality service and support We are an… more
- Amazon (Sparrows Point, MD)
- …* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance , Human Resources to develop plans to meet business ... their shifts to maintain the highest levels of safety, quality , attendance, and performance. You will also play a...improvements (Lean process, Kaizen, and/or Six Sigma) - Excellent customer service , communication, and interpersonal skills -… more
- Robert Half Office Team (Middle River, MD)
- …in CRM systems. + Update customer profiles and track interactions for quality assurance . + Generate reports as needed for management review. Requirements + ... 1+ year of customer service experience. + Bilingual (English/Spanish) - verbal and written proficiency required. + Proficiency in CRM software (Salesforce or… more
- IBM (Catonsville, MD)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …+ Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts. + Responsible for ticket assignment for completion. + ... and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO...Responsible for and leading quality control processes, service improvement, performance monitoring,… more
- Prime Therapeutics (Annapolis, MD)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- CACI International (Fort Meade, MD)
- …is looking for talented Systems Engineers (SE) with experience with High Assurance Internet Protocol Encryptor(HAIPE) in/around the Fort Meade, Maryland area. You'll ... Systems Engineering and Technical Assistance (SETA)experience to support the customer 's strategy for advancing national defense goals and objectives.… more
