- Insight Global (Windsor Mill, MD)
- …2 resources) to log issues and requests in ServiceNow IT Service Manager . Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket ... documentation, escalation, notification, and resolution. Triage requests to ensure accurate transfers and escalation of customer requests or issues. Provide off-hour emergency support as needed Pay range for this position is $45-$55/hr We are a company… more
- Omnicell (Baltimore, MD)
- …of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with the pharmacy operations ... manager and customer to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the… more
- Omnicell (Baltimore, MD)
- …of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with pharmacy operations ... manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the… more
- Northrop Grumman (Linthicum Heights, MD)
- …networked and standalone computers as directed by the Information Systems Security Manager (ISSM). + Prepare security documentation for input to Computer Security. + ... + End user support experience. + Ability to support tier 2 and 3 helpdesk tickets. + Experience operating under and managing systems within NISPOM Chapter 8, DCID… more