- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... requiring effective triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help … more
- Cognizant (Annapolis, MD)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills & Qualifications** +… more
- TEKsystems (Baltimore, MD)
- We're looking for a detail‑oriented, customer‑focused Help Desk Support Specialist to join our team. In this role, you'll serve as the first point of contact for end ... technical support, troubleshooting, and issue resolution in a fast‑paced help desk environment. Key Responsibilities + Manage, log, and resolve 40-50 customer… more
- TEKsystems (Baltimore, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 7 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word; Both Troubleshooting and Formatting 3. NetDocuments(a DMS, Document Management System, used to save / search… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/support- desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- Pearson (Annapolis, MD)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual ... to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support… more
- Koniag Government Services (Baltimore, MD)
- Tuknik Government Services, a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government customer in Baltimore, MD. This position ... Government Services, a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government customer in Baltimore, MD/Durham, NC/Denver,… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more
- Xerox (Annapolis, MD)
- … service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained ... Enterprise Helpdesk Analyst (2nd shift) **General Information** Press space or...in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us.** **The Enterprise… more
- BAE Systems (Baltimore, MD)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- Teradata (Annapolis, MD)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. This ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and customer segments. _Pricing Strategy Support_ +… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …for a committed IT professional to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground ... maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless...MD for IT support. **Desired Qualifications:** + Outstanding customer service and communication skills. + Ability to work in… more
- Public Consulting Group (Annapolis, MD)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client… more
- Exelon (Baltimore, MD)
- …in being inclusive and creative, and value safety, innovation, integrity and community service . We are a Fortune 200 company, 19,000 colleagues strong serving more ... improvement through use of technology + Respond to help desk tickets, data requests and perform special projects as...IT personnel, therefore strong communication skills and a customer service orientation are required. We are currently moving to… more
- Eurofins US Network (Baltimore, MD)
- …support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. + Support one or more localized laboratories to provide ... Eurofins is seeking a self-motivated and enthusiastic IT Field Service Technician, which is a Second Level / Tier...Support w/increasing responsibilities** + 1 yr. minimum of Help Desk Support (or equivalent) + 1 yr. minimum of… more
- Johns Hopkins University (Baltimore, MD)
- …diploma or graduation equivalent. + Three years of related experience, including help desk or comparable IT client service . + Additional education may substitute ... for equipment, software, networking, and cybersecurity. The role requires a service -oriented and organized professional who can troubleshoot, prioritize, and resolve… more
- Johns Hopkins University (Baltimore, MD)
- …diploma or graduation equivalent. + Three years of related experience, including help desk or comparable IT client service . + Additional education may substitute ... issues in a timely manner; promoting recommended practices; ensuring service standards through effective telephone communication; responding promptly to user… more