- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- …judgment. + Experience with help desk tools such as Micro Focus Service Manager , Jira, or ServiceNow. + Strong experience resolving technical issues in ... and Change Management disciplines. + Prior experience as a service desk analyst, troubleshooting and resolving technical...degree. + 4+ years of experience on IT help desk Incident , Problem, **and/or** Change Management disciplines.… more
- DCCA (Fort Meade, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... of Roles and responsibilities of the Information Technology (IT) Security Manager /Information System Security Manager (ISSM) for maintaining the appropriate… more
- Lincoln Financial (Annapolis, MD)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- The Hertz Corporation (Annapolis, MD)
- …management leaders before key metrics hit their threshold + Resolving tickets in Service Desk for support requests + User management, including onboarding, roles ... include but not limited to solution architecture, infrastructure monitoring, incident response, and automated infrastructure and application deployments across all… more