- The Computer Merchant, LTD. (Reston, VA)
- …EXPERIENCE: * High School diploma with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to maintain ... The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering...user where a ticket has been dispatched from the Service Desk or identified by the on-site… more
- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- CACI International (Ashburn, VA)
- …and high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **You Will Bring These ... knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident,...considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Shift Lead with Agile methodology experience to join ... Service Desk Shift Lead Job Category:...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- Koniag Government Services (Chantilly, VA)
- …& Duties may include, but are not limited to:** + Deliver quality help desk support services to a customer base of about 2,000 geographically dispersed users ... LLC, a Koniag Government Services company, is seeking a Help Desk Technician to support ATS and...and provide accurate information to users. + Provide excellent customer service by actively listening to user… more
- Robert Half Technology (Reston, VA)
- Description We are looking for a skilled and customer -focused Help Desk Analyst I to join our team in Reston, Virginia. In this role, you will provide ... to the appropriate team for resolution. * Deliver exceptional customer service by effectively communicating solutions and...and software maintenance practices. * Prior experience in a help desk or IT support role is… more
- Red River (Chantilly, VA)
- …This position is primarily responsible for working on a team within the NOC/24x7 Service Desk . This position will handle technical support requests directly from ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...developing the organization's perception with existing customers through exceptional customer service . This position will also assist… more
- Allied Universal (Dulles, VA)
- … desk will help to deter incidents while providing outstanding customer service and clear communication. At Allied Universal, we value teamwork, ... through our Perks Program. **What You'll Do:** + Provide customer service to clients and visitors at...appropriate. + Maintain a visible presence at the front desk to help to deter potential security-related… more
- Allied Universal (Leesburg, VA)
- …You'll Do:** + Greet and assist visitors, patients, and staff at the front desk , providing customer service while adhering to security-related procedures and ... the location, verifying identification and managing visitor logs to help to deter unauthorized entry. + Respond to incidents...daily activities, incidents, and access control at the front desk . **Minimum Requirements:** + Customer service… more
- Red River (Chantilly, VA)
- …growing and developing the organization's perception with existing customers through exceptional customer service . This position will also assist the NOC ... effective utilization of provided resources and the ability to deliver superior customer service . + Proven ability to utilize CRM data, product documentation and… more
- ICF (Reston, VA)
- …Dell / HP hardware / Mac + 3+ years of experience with AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent, Zendesk AI, or ... using a formal trouble ticket system such as Microsoft System Center Service Manager, Remedy, or ServiceNow. + 3+ years of professional experience troubleshooting… more
- Allied Universal (Ashburn, VA)
- …patrols throughout the location. As a visible presence, you will deliver exceptional customer service and communication, all while working in a culture built ... we serve. As a **Security Guard - Access Control Desk PT** in **Ashburn, VA** , you will serve...departures and issuing temporary badges when required. + Provide customer service by answering questions and offering… more
- Allied Universal (Sterling, VA)
- …assigned areas, help to deter security-related incidents, and provide exceptional customer service . Your role involves using technology to manage access ... we serve. As a **Security Officer - Commercial Dispatch Desk ** in **Sterling, VA** , you will serve and...perimeter. + Follow site-specific procedures and protocols while providing customer service to clients, tenants, and visitors.… more
- The Joint Chiropractic (Sterling, VA)
- …cohesively with others in a fun and fast-paced environment. + Have a strong customer service orientation and be able to communicate effectively with members and ... you. At The Joint Chiropractic we provide world class service to every one of our patients, and we...previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be… more
- R1 RCM (Warrenton, VA)
- …analytics, AI, intelligent automation, and workflow orchestration. As our ** Customer Service Representative** , you'll work to help our patients check into ... **Here's what you can expect working in Patient Registration ( Customer Service ):** + Working on computers and...and expect the unexpected. This is not a casual desk job. + A team you can rely on.… more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... Operations teams to ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring efficient processing of incidents… more
- CACI International (Chantilly, VA)
- …Familiarity with enterprise monitoring tools such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office ... Provide face-to-face (walk-up) support where applicable, ensuring responsive, courteous customer service . Monitor system performance and alerts,...of formal education. Minimum 3 years of experience in Help Desk support, IT service … more
- E-volve Technology Systems, Inc. (Reston, VA)
- …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive...Ability to thrive in a fast-paced environment + Exceptional customer service skills with the ability to… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... You will be responsible for the development of IT Help Desk knowledge management plans. + You...application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please… more
- Parsons Corporation (Chantilly, VA)
- …The System Administrator will be the first line of defense in resolving service desk issues and providing support for hardware complications. Install, update ... security challenges in the space domain? We need your help . Our Team is looking for a **System Administrator**...Program (SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk ) and Tier 2 (Escalation) problem… more
