- Signature Aviation (Dulles, VA)
- As an **Assistant General Manager ** , you are a vital member of the base leadership team, helping guide a cross-functional staff in delivering safe, seamless, and ... you'll lead the private aviation terminal in the General Manager 's absence, upholding Signature Aviation's gold standard of service....a resource on guest service matters and as an escalation point for guest inquiries. + Provide onsite business… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching for a ** Incident Support Manager ** to support a24x7x365 NOC for a law enforcement customer in Ashburn, VA. ... any characteristic protected by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1508/ incident - support - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834326889) **Location** _US-VA-Ashburn_ **ID** _2025-1508_… more
- Red River (Chantilly, VA)
- …creation and maintenance of client-specific runbooks, knowledge documentation, and escalation procedures. + Support service transitions, onboarding activities, ... and delivery of new services through planning and governance readiness. ** Incident , Problem, and Escalation Management** + Coordinate with SDM and technical… more
- Epsilon, Inc (Manassas, VA)
- …Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon ... this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education,… more
- Microsoft Corporation (Reston, VA)
- Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers ... managers. Proactively escalates highly sensitive issues to senior support escalation managers. **Qualifications** **Required Qualifications:** + Master's… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service ... Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- NANA Regional Corporation (Ashburn, VA)
- …for the on-going improvement of the Incident Management Process. **Qualifications** The Incident Support Manager highly desired qualifications are: + An ... remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- Microsoft Corporation (Reston, VA)
- The Support Escalation Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers with minimal guidance. ... a valid passport, or other approved documents, or verified US government Clearance. Support Escalation Management IC3 - The typical base pay range for this role… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting ... to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure ... (4-6) years' experience **Overview** We are seeking a Problem Support Manager to join our team supporting...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- TekSynap (Ashburn, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
- TekSynap (Ashburn, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and analytical skills, improve response times, and strengthen team performance. . Support major incident management activities by coordinating Tier 1 response ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...efforts and providing real-time updates to the NOC Manager or Incident Commander . Contribute to… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- Program Description: This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center ... Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance… more
- SAP (Herndon, VA)
- …must have manager 's approval to transfer. SAP NS2 Secure Cloud Support organization is seeking a highly skilled SAP IBP Data Integration Specialist with ... sensitive escalated customer issues in team environments and individual-driven actions ( incident solving or real-time support ), in cooperation with experienced… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …troubleshooting and escalation of incidents that arise in all environments. Provide support on Incident bridge calls with emphasis on restoring service to ... monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience using incident management tools such… more
- CoreSite (Reston, VA)
- …of digital infrastructure while nurturing your professional growth and success. Operations Support Center Technician's Role: As a member of CoreSite's Operations ... Support Center (OSC) team, the OSC Technician will be...platforms under the direction of the Operations Supervisor or Manager within their organizational area of responsibility. The position… more
- Nightwing (Sterling, VA)
- …best practices for ICA/Service discrepancy and reporting, issue resolution and operations support to include Tier 2/3 escalation . Required Skills: + Programming: ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- TekSynap (Ashburn, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
- CoreSite (Reston, VA)
- …security within the CoreSite premises. + Provide day-to-day exceptional customer service and support . + Incident escalation and report writing + Monitor ... way by working very closely with the Data Center Manager . Technicians must ensure that data center problems are...business hours, including weekends, late nights, holidays, and on-call support + Ability to lift up to 50 pounds… more
