- GAP Solutions Inc (Dover, DE)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...contract compliance, managing overall program execution, and leading a team of Sr. and Jr. Customer Service Representatives. The… more
- Kellanova (Wilmington, DE)
- As a Retail Sales Lead for our Wilmington, DE territory, you will collaborate with retail partners and our account teams while growing your territory by selling our ... path forward while executing with excellence alongside a high-performing team . Retail Role Details: + The ideal candidate will...ideal candidate will reside within 45 miles of the center of this territory + This is a salaried… more
- Sallie Mae (New Castle, DE)
- …rates, and drive collector compliance with regulations. **What** **You'll** **Do** + Lead and motivate a team of collection professionals, providing guidance, ... + Creates and maintains a high-quality work environment so team members are motivated to perform at their highest...lead coverage for all employees and provides customer call assistance rotating on Friday and Saturdays as needed.… more
- TEKsystems (Townsend, DE)
- …privacy and complying with company policies and regulations. Work Environment: + Onsite call center setting + Supportive team culture with opportunities ... | 8am - 5pm | 30 min lunch Environment: Call Center Top Skills Required: + Minimum...+ Building rapport with customers and strong relationships with team members. + Utilizing job-specific software, databases, scripts, and… more
- Bank of America (Newark, DE)
- …to prioritize authentication and other fraud-related investments across channels (online, call center , in-person). + Facilitate regular routines for stakeholders ... Fraud Analytics and Innovation Senior Leader - Emerging Fraud Technology Richmond, Virginia;Plano, Texas;...Credit, Debit, Deposits, Online Retail Merchant, Payment Processing, Digital, Call Center , etc.) + Demonstrated ability to… more
- Otsuka America Pharmaceutical Inc. (Dover, DE)
- **Senior Director, Early Development Team Lead ** **Role Summary:** The Early Development Team (EDT) Lead is a critical role - working to deliver Otsuka's ... cross-functional teams (Matrix) or complex organizations. - Objective matrix team leader with demonstrated ability to frame...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Intermountain Health (Dover, DE)
- …WFM analysts, providing coaching and feedback to improve performance. Collaborate with other call center managers and operations teams to align on strategy and ... **Leadership:** The ability to coach, motivate, and manage a team to achieve departmental goals. + **Adaptability:** The capacity...is often preferred. + Several years of experience in call center operations and workforce management are… more
- Ryder System (Dover, DE)
- …professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee ... mentorship, guidance, support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional Specialist). Ensure contact… more
- Navient (Dover, DE)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer...a destination; it's a mindset of continuous improvement. + ** Lead Together** : Our success comes from how we… more
- Humana (Dover, DE)
- …channel-of-choice, and member control + Collaborate with CRM teams to enhance call center capabilities for capturing consent and preferences in alignment ... preference data to support marketing communication needs + Partner with the digital team to evolve the preference center experience, ensuring it supports… more
- Learning Care Group (Wilmington, DE)
- …social, physical, and intellectual growth of the preschool children in your class. + Call the shots! Take the lead on classroom management and curriculum ... Lead Teacher, Tutor Time on Limestone Road Share by...serve every day, as well as for our dedicated team members. Our people are our best asset. We listen… more
- Cengage Group (Wilmington, DE)
- …of 1 year managing managers (second-line leadership) in an inside sales, enrollment, or call center environment. + 10 years of successful inside sales or ... to career advancement through education. The successful candidate will lead a manager-of-managers organization, overseeing a high-volume function responsible for… more
- Cardinal Health (Dover, DE)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Otsuka America Pharmaceutical Inc. (Dover, DE)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... . A successful candidate must be a strong matrix leader , good communicator and well-rounded global commercial leader...the Globe. Clear strategic thinking with the ability to lead and demonstrate passion for the brand is required.… more
- Datavant (Dover, DE)
- …+ Other duties as assigned **What you will bring to the table:** + 1 year of Call Center experience, outbound call and/or sales call experience strongly ... Datavant is a data platform company and the world's leader in health data exchange. Our vision is that...joining Datavant today, you're stepping onto a high-performing, values-driven team . Together, we're rising to the challenge of tackling… more
- Sallie Mae (Newark, DE)
- …across our website, partner and marketing collateral, application, servicing and the call center agent experiences + Prepare & deliver Business Performance ... Private Student Lending and Retail Deposits serving as the leader of our Agile Product Teams, Program / Initiative...disclosure management in addition to serving as the business lead for Audit and Regulatory inquiries + Hire, coach,… more
- General Motors (Dover, DE)
- …to influence design intent across various specialized teams and levels within the design interface team . + Build, lead , and inspire a diverse team of 3-5 ... candidate is expected to report to **GM Global Technical Center or** **Sunnyvale Technical Center ** or **Austin...technology, ingenuity and harnessing the creativity of our diverse team . Join us to help lead the… more
- ISC2 (Dover, DE)
- …systems meet the demands of a dynamic, rapidly evolving environment. **Responsibilities** + Lead , coach, and mentor a team of system engineers and ... knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve… more
- City National Bank (Newark, DE)
- …products, services, client impacting issues and fee concerns. Review online manuals and Call Contact Center Reference Guide (CCRG) to ensure adherence to policy ... problem situations and issues requiring escalation. Escalates issues to Client Care Lead , Client Contact Center Management and Relationship Manager, as… more
- ISC2 (Dover, DE)
- …and efficient between ISC2 and our customers + Works closely with the inside Sales Team Lead to assist with sales support as needed + Provides feedback to ... you will also be responsible supporting the B2C sales team with other duties such as lead ...in an inbound/outbound sales commission role in a corporate call center or professional environment + Must… more
