- GAP Solutions Inc (Dover, DE)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Dover, DE)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Dover, DE)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- Sallie Mae (New Castle, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... Highly detail-oriented, with a strong focus on accuracy and quality in all work. + Proficient in business software...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (New Castle, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... to drive operational efficiency, cost savings, and ensure the delivery of high- quality goods and services. **What You'll Do** + Develop and maintain strong… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... engineering projects, ensuring their successful completion within defined timelines and quality standards. + Develop and implement engineering solutions, adhering to… more
- Entrust (Newark, DE)
- …Electromechanical Emergency and Preventative Maintenance: + Perform high quality preventative and emergency maintenance services on Entrust equipment ... levels as applicable + Follow established processes for service activity reporting and call management + Accept, organize, and respond to service calls utilizing a… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... projects are delivered on time, within budget, and meet quality standards. **What You'll Do** + Coordinate and manage...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... + Contribute to and uphold high standards of code quality through code reviews, unit testing, and documentation. +...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... providing guidance and support to internal users. + Perform quality assurance (QA) on automated programs and digital assets...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... + Develop domain ontologies, taxonomies, and metadata standards to ensure high- quality , accessible, and interoperable data for business application and AI model… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... This position executes analytical techniques to provide insights into portfolio credit quality at segment level and assessment of emerging risks. Additionally, the… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... across Sallie Mae to represent Credit function's inputs and drive improvement in quality , volume, and service **Analytical Problem Solving** : A proven track record… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... needed. + Contribute to the continuous improvement of data quality and data management processes. _The above information is...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... + Detail-oriented with a strong focus on accuracy and quality . + Effective communication and interpersonal skills, with the...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (Newark, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... leadership + Sets standards and expectations for the work quality and proficiency of the broad EA team and...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Do it Best (Wilmington, DE)
- …this position, including having a minimum of three years of related professional experience. The candidate shall also possess good customer communication skills. ... engines. Basic computer skills to access information online. Provide high- quality repair services on all work orders. Ensure the...hour No matter who you are or where you call home, you add something powerful to any team… more
- Humana (Dover, DE)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Sallie Mae (New Castle, DE)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... and provides feedback for management consideration. + Creates and maintains a high- quality work environment so team members are motivated to perform at their… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
