- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Qualifications: * Experience: Minimum of 1 to 3 years in IT support or related service desk environments * Education: High School Diploma or equivalent * ... Service Desk Technician - Associate Clearance... Service Desk Technician - Associate Clearance Required: Active Secret...of the Technical Lead as part of an integrated service desk and end-user support … more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate ... Service Desk Incident Manager Clearance Required:...Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk ...Experience: Minimum of 5 years in IT support or help desk operations * Education:… more
- CAI (Dover, DE)
- …Spanish** speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Diploma. + Must have at least five (5) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving… more
- CompuCom (Dover, DE)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- … to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support , particularly within a defense or...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Lincoln Financial (Dover, DE)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, ... perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer… more
- SAIC (Aberdeen Proving Ground, MD)
- …Engineers + Network Technicians + System Administrators (Windows, Linux, Mac OS) + Service Desk Support **Qualifications** **EDUCATION AND EXPERIENCE:** + ... talent to join the **Army Research Laboratory (ARL) Information Technology ( IT ) Modernization** program and support the full range of Enterprise IT services… more
- Cecil College (North East, MD)
- …group policies in coordination with IT security protocols. * Provide Tier 2 support for issues escalated from the Help Desk , particularly related to system ... * One (1) year of related experience in an IT support or infrastructure role. * Familiarity...* Good written and verbal communication skills and customer service orientation. * Ability to work both independently and… more
- CompuCom (Dover, DE)
- …by agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee ... performance of Level 1 & Level 2 services and support to clients while ensuring service levels... service profits/losses meet expectations. + Manage all service desk resources with responsibility for legal… more
- Fujifilm (Dover, DE)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist in ... but is not limited to: + Attending Sales and Service meetings when requested. + Works intimately with the...Server and Oracle. + Successful management of professional services support cases, IT projects and products, software… more
- SHI (Dover, DE)
- …technical issues, and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include ... to enhance personal and professional growth. + Mentor and train lower-tier engineering and service desk employees. + Document work and contribute to a global… more
- GovCIO (Dover, DE)
- …policies. + Experience supporting and escalating issues acrossTier 1 and Tier 2 support models, including Service Desk and End-User Enablement. + ... the enterprise-wide Power BI environment, focusing onPower BI Service administration, Fabric platform oversight, user support ...work across theCenter of Excellence (COE), business units, and IT support .This position will be fully remote… more
- Public Consulting Group (Dover, DE)
- …in support of PCG's northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the team, ... + Teaching + Learning Solutions + Data Systems + IT Solutions + Financial Solutions + Equity in Education...PCG's education services help school districts and state agencies support the instruction, operations and health services provided to… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure… more
- SHI (Dover, DE)
- …environments + Cloud engineering experience in Azure and AWS + Cloud service desk or other related technical support experience in Azure and AWS + ... and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach… more
- Eliassen Group (Dover, DE)
- …client is implementing _ServiceNow for Enterprise Services_ to modernize and streamline their service desk . As part of this initiative, the client requires an ... up and configure the foundational ServiceNow CSM platform to support Enterprise Services service lines + Define,...release plans. + Manage cross-functional alignment with risk, compliance, IT , and enterprise service teams. + Report… more
- CACI International (Aberdeen Proving Ground, MD)
- …best practices + Experience using project planning software (eg, Jira, Jira Service Desk , Confluence) + Exceptional technical troubleshooting skills + Excellent ... to customers and team members to solve challenging IT problems **Qualifications:** _Required:_ + Active DoD Secret clearance...and container runtimes + Proficient in providing Tier 2/3 support for cloud-related incidents and service requests… more