- Lumen (Montgomery, AL)
- …+ Provide Tier 1/2 support for troubleshooting and customer service. + Provide proactive network monitoring, following critical triage procedures for trouble ... isolation. + Monitor, respond, communicate, troubleshoot, and drive resolution on network outages, alarms, faults and fraud conditions. + Dispatch to customer locations for hands on troubleshooting of network or voice issues. + Monitor and follow up on network… more