- Trustmark (Trenton, NJ)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- County of Northampton (Nazareth, PA)
- …general equivalency, diploma;AND At least one (1) year of Radio Communications Training, Call Center experience, or Public Safety Agency (Police, Fire, or EMS) ... Reading Comprehension Decision Making Data Entry Data Entry (Audio) Call Summarization Cross Referencing Character ComparisonPrioritization Practice Keyboarding and… more
- County of Northampton (Easton, PA)
- …time Job Number 2025-YCW Department Court Administration Division Juvenile Justice Center Opening Date 06/05/2025 + Description + Benefits + Questions Application ... and are residents of the Northampton County Juvenile Justice Center . SUPERVISION RECEIVED This position reports directly to the...to adjust focus. The physical demands described here are representative of those that must be met by an… more
- Live Nation (Philadelphia, PA)
- …public + Modify, maintain and update all customer database files + Develop and maintain call center phone system, and keep current all phone menus and calendars ... of the Department + Organize/Manage daily & nightly Box Office operations (Will Call , Guest List, Ticket Sales, Ticket Scanning, etc.) + Assist and support box… more