- Tri-Force Consulting Services, Inc. (Philadelphia, PA)
- …digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. Champion innovation leadership. ... digital initiatives. Foster collaboration, knowledge sharing,and best practices. Performance Measurement and Reporting: Establish metrics and KPI's to measure the… more
- TD Bank (Mount Laurel, NJ)
- …Central site + - Support planning and execution of Risk-wide engagement initiatives and events ** Customer Accountabilities:** + Develops and operationalizes ... risks are aggregated/escalated to appropriate areas + Supports ongoing risk measurement activities by acquiring, analyzing and reporting business operational or… more
- OneMain Financial (Wilmington, DE)
- …as Product Owner in an Agile environment, managing backlog priorities, sprint planning , and retrospectives. + Performance Measurement : Establish KPIs to measure ... forefront of this effort, leading the creation of solutions that unify customer domain across platforms, channels, and touchpoints. By delivering seamless, secure,… more
- GAF (Philadelphia, PA)
- …supplier audit program, quality control processes (eg, standardized test methods, measurement capability, and process capability or CpK), and provide technical ... manufacturing costs and downtime, improve first-pass quality; ultimately enhance customer satisfaction.* Ensure suppliers are providing CoA's and monitor performance… more
- Sunrise Senior Living (Haverford, PA)
- …promote and operationalize customer service as a value. + Achieve outstanding customer engagement and team member engagement survey results, realizing ... that this is key to achieving customer engagement . + Lead the development and...letters from the Executive Director, etc. + Oversee the planning of an in-house family event monthly. + Encourage… more
- Penn Medicine (Philadelphia, PA)
- …and to gauge patient/ customer satisfaction. + Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer ... championing quality initiatives with the providers and staff * maintaining a patient/ customer focus as evidenced by patient satisfaction scores and other indicators… more
- Comcast (Philadelphia, PA)
- …visibility data analytics and reporting work to showcase the company's community engagement investments. Success in this role requires the ability to partner with ... (I&I) teams, and other stakeholders to define and scope data, reporting, measurement and evaluation needs for a range of philanthropic, corporate social… more
- Otsuka America Pharmaceutical Inc. (Trenton, NJ)
- …and brand teams on the most effective channels and tactics to improve customer engagement and business performance. + Work cross-functionally to integrate ... frameworks to assess channel effectiveness. + Monitor omnichannel performance, evaluating engagement and conversion metrics to inform future campaign strategies. +… more
- J&J Family of Companies (Titusville, NJ)
- …location to apply. **Purpose:** The Manager, Neuroscience Patient Experience Marketing, Patient Engagement and Customer Solutions (PECS) must be customer ... and internal stakeholders to ensure smooth and compliant program operations The Patient Engagement and Customer Solutions team at J&J Innovative Medicine is… more
- Organon & Co. (Plymouth Meeting, PA)
- …and measurement media platform and engage with corporate reputation and measurement team to direct engagement strategies. LOCATION: Jersey City, NJ or ... portfolio communications, and Director of Digital Communications. **Responsibilities** Strategic Planning and Guidance: + Create integrated earned media strategy… more
- J&J Family of Companies (Titusville, NJ)
- …committed to raising the bar on Patient Experience (Px), through the Patient Engagement and Customer Solutions (PECS) organization - that creates more ... and motivate direct report(s) + **Px Strategy:** Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed… more
- IQVIA (Wayne, PA)
- …to Hospital Professionals), we deliver solutions that enable digital targeting, engagement and measurement for agency, pharmaceutical, medical device, and ... requires a good mix of technical and business knowledge with extensive client engagement . You will participate in a wide range of business activities from leading… more
- Rhoads Industries (Philadelphia, PA)
- …Supervisor will be customer focused and have high regard for customer satisfaction and engagement . This role will be supporting high-quality government ... projects and will have direct engagement with internal project leaders and key stakeholders. The...aligned to the financial management of key projects. Performance Measurement : + Develop and maintain key performance indicators (KPIs)… more
- J&J Family of Companies (Titusville, NJ)
- …and motivate direct report(s) + **Px Strategy:** Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed ... to support better treatment outcomes for underserved populations + ** Customer -Centric Design Process:** Engage patients, caregivers, and providers in co-creating… more
- J&J Family of Companies (Titusville, NJ)
- …Professional, Market Access, or Direct to Patient Brand Marketing + Services, and/or customer experience marketing + Business planning + Product or Service ... with Major Depressive Disorder (MDD). You will be responsible to translate customer insights into a _holistic and integrated strategy_ that shapes patient support… more
- iCIMS (Trenton, NJ)
- …our Enterprise market segment. In this role, you'll be responsible for planning , organizing, and executing integrated marketing programs that generate new and ... plan for target audience to hit defined goals for new customer acquisition + Orchestrate integrated marketing programs (channel, messaging, execution, optimization,… more
- TD Bank (Mount Laurel, NJ)
- …role responsible for unifying and elevating design across our internal and customer -facing systems, spanning multiple US business lines, platforms, and user types, ... **mature Service Design competency** at the bank in order to design across the customer journey, for both colleague and customer experiences, for both digital… more
- IQVIA (Wayne, PA)
- …successful tactics aimed at increasing awareness, providing lead generation and driving customer engagement . + Coordinate with other colleagues within the US ... leaders and subject matter experts to understand market and competitive dynamics, customer landscape and target audience, and client business issues and needs. The… more
- CVS Health (Blue Bell, PA)
- …internally and across the broader CMX and CVS organization. **Product Roadmap Planning ** Assist in communicating and aligning the priorities of the Product ... organization with partners throughout the company, accelerating engagement and consensus on chief objectives, with a focus of In-Store. Partner with Product… more
- CBRE (Trenton, NJ)
- …customer experience and service efficiency. + Ensure rigorous performance measurement (eg, average handle time, first-call resolution, customer satisfaction). ... champion technology-enabled processes, and lead a transformation towards digital-first engagement . The ideal candidate will be a decisive, innovative leader… more
