- Datavant (Trenton, NJ)
- … experience programs. **Qualifications:** + 10+ years of experience in End User Services , IT Service Delivery, Desktop Operations, or similar technical ... + Provide strategic leadership and operational oversight for all end - user services functions, including desktop operations, onsite support, service … more
- Capital One (Trenton, NJ)
- Director , Marketing Technology Lead - Capital One Software (Remote) About Us Capital One Software is a rapidly growing B2B software company committed to delivering ... provides actionable insights. We are looking for an experienced and strategic Director of Marketing Technology (MarTech) to lead this critical function. **The Role**… more
- Highmark Health (Trenton, NJ)
- …and other staff members. Promotes the proliferation of a data driven organization in end - user processes and the integration of applications; as well as the ... driving the organization to a data-driven operating approach. + Accountable for service level agreements and expectations with end -users and external… more
- Wolters Kluwer (Philadelphia, PA)
- … services agreements, including software-as-a- service (SAAS) agreements, infrastructure-as-a- service (IaaS) and end - user -license agreements (EULAs)) + ... The **Legal Director & Assistant General Counsel - FCC** will...the Compliance Solutions business unit (Compliance Solutions). The Legal Director & Assistant General Counsel- FCC will, preferably, be… more
- Genentech (Philadelphia, PA)
- …in delivering life-changing medicines. This role will report to the Executive Director Digital Customer Engagement (CRM) **Location** + This position is based in ... is managed under a separate CRM product. This Product Owner oversees the end -to- end capabilities, features, and operations that enable seamless commercial and… more
- Merck (West Point, PA)
- **Job Description** The Associate Director , Compensation and Equity Operations is a highly visible role, responsible for leading our ongoing cyclical activities and ... and supplier management. + Support process-related escalations with our global service delivery teams and provide training to effectively support compensation… more
- AmeriHealth Caritas (Newtown Square, PA)
- …operations and provider network management to address escalations and improve end - user experiences; also, represent payment integrity in escalated provider ... **Role Overview** The ** Director of Payment Integrity Solutions** is responsible for...and resolution of provider and internal inquiries + Monitor service levels, identify trends in support requests, and escalate… more
- Cengage Group (Philadelphia, PA)
- …the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and ... here:** As part of the North American Higher Education team, the ** Director , Demand, Faculty Marketing Programs** leads the development and execution of full-funnel… more
- CSL Behring (King Of Prussia, PA)
- …customer experience over time. **Reporting Relationships:** Reports to: SVP, Infrastructure, Cybersecurity, & End User Services & CISO Direct reports: Team ... **Position Title (Business Title):** Executive Director , Enterprise Infrastructure & Digital Core **Business/Functional Unit:** I&T The Executive Director ,… more
- CSL Behring (King Of Prussia, PA)
- …leverage relationships to ensure CSL Behring therapies are properly integrated with end - user customers. + Troubleshoots accounts to overcome clinical issues and ... The Associate Director , Corporate Accounts is responsible for managing all...services , development and execution of marketing or other service agreements. + Manages Corporate Account Management process to… more
- Wolters Kluwer (Philadelphia, PA)
- …adoption of best practices and AI tool implementation. + Ensure programs Provide end user training as needed. **Additional knowledge and skills:** + Familiarity ... As the ** Director of Technology, Project & Program Management** you...allocation, budgeting (in partnership with the Finance team), and end -to- end delivery tracking of strategic initiatives. This… more
- Oracle (Trenton, NJ)
- …+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user , service rep, service ... the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX ...lead a high-performing product team, collaborating closely with Engineering, User Experience, Sales, Marketing, Services , and Customer… more
- Merck (West Point, PA)
- …+ Translate paper batch records/SOPs into structured EBR logic with clear user prompts, checks, and exception handling to ensure right-first-time execution. + Author ... EBR design for usability, cycle time, error reduction and compliance. + Train end users and superusers; develop SOPs, work instructions, and knowledge articles. +… more
- Lumen (Trenton, NJ)
- … architecture + Experience in building systems through API communication to facilitate end -to- end service workflows, in highly scalable fashion, across ... + Manage a team to decompose Platform and Product requirements into Features and User Stories which define acceptance criteria and work alongside the team to ensure… more
- Oracle (Trenton, NJ)
- …the customer experience across all support functions, which includes major incidents, end - user experience, release management, and system upgrades. + Handle ... **Job Description** Oracle Health Government Services seeks a skilled Customer Support Lead to...+ Detailed oriented, process driven methodology to deliver optimal end - user experience. + Effective team leadership, coaching,… more
- Penn Medicine (Philadelphia, PA)
- …and CRM Programs. **Responsibilities** : _PRODUCT GROWTH AND BUSINESS ANALYSIS_ Partnership with key end - user group: + Create and own work plans based on annual ... clients (eg, call center, B2B sales team, patient navigation services , concierge program, etc.) - acting as a strategic...of CRM. + Serve and primary contact to all end -users of key platform user group (Referral… more
- Comcast (Philadelphia, PA)
- …Strategy team, we don't design for just one feature or vertical-we shape end -to- end customer journeys that span across the entire Xfinity app ecosystem. ... how customers discover, onboard, engage with, and manage their services -and we design experiences that truly transform how they...architecture that guide our app ecosystem. Reporting to the Director of App Strategy, you'll operate as a senior… more
- Comcast (Philadelphia, PA)
- …by in and out-of-home connectivity, striving to make our product and services outstanding. We pursue people from different backgrounds and experiences. If this ... continuing to expand our reach. Reporting to the Executive Director of WiFi Experience Product Management, you will act...solve, and translate them to feature requirements that become user stories in a prioritized product backlog. You work… more
- Oracle (Trenton, NJ)
- …counter-surveillance solutions for a complex and global security environment. Reporting to the Director , Physical Security Products & Services , you will lead the ... closely with security operations, engineering, data center operations, and end - user groups. **Responsibilities** **Product & Program Ownership** +… more
- Verint Systems, Inc. (Trenton, NJ)
- …IT team and their Integrators to ensure long-term success for both the End -Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical ... methodology and by coordinating FSS resources in Sales, Professional Services , Product House and Support. **Principal Duties and Essential Responsibilities:**… more