- TEKsystems (New York, NY)
- …business needs, gather requirements, and develop solutions to deliver the desired call center experience. Work with technical teams and business leaders ... integration with other specialized disciplines: network security, wireless network, and IP telephony, call center , etc. These candidates are coming on board of a… more
- Capgemini (New York, NY)
- …call recording/monitoring. * Familiarity with cloud platforms (AWS, Azure, GCP), contact center analytics, and unified communications . * Experience with ... Architect - Contact center Choosing Capgemini means choosing a company where...and social channels. * Design customer journeys, IVR flows, call routing strategies, and agent desktop experiences integrated with… more