- Shake Shack (New York, NY)
- …high availability, and business continuity plans across infrastructure services. IT Service Management ( ITSM ) + Lead the enterprise-wide ITSM ... This role will drive operational excellence, scalability, and innovation across IT service management ( ITSM ), cloud infrastructure, restaurant and home… more
- Mizuho Corporate Bank (New York, NY)
- …our IT services. Key Responsibilities: + Lead and manage the IT Service Management Operations team, providing guidance, mentorship, and support. + Oversee ... Join Mizuho in IT Service Management Operations! We are seeking...for ServiceNow Incident, Problem, Change, and Release modules. + Lead the implementation and optimization of ServiceNow modules to… more
- Honeywell (Morris Plains, NJ)
- …Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership in delivering ... Honeywell. **Key Responsibilities:** + Develop and lead ITSM enhancement projects to improve service delivery...seamless handover between IT teams to maintain continuity and service quality. + Drive service management… more
- CIBC (New York, NY)
- …, Disaster Recovery, or a related discipline. + Experience with ITIL frameworks and IT Service Management ( ITSM ) tools. + Strong knowledge of IT service ... Stay informed of industry trends and regulatory changes to continuously improve service continuity management practices and ensure alignment with evolving… more
- Capgemini (Bridgewater, NJ)
- **Job Title** : Senior Service Management Consultant - UX/UI Design **Location** : Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; ... Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - UX/UI Design_ **Location:** _IL-Chicago_… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- …+ IT Service Management Develop, implement, and maintain IT service management ( ITSM ) frameworks and processes, ensuring alignment with best ... management processes, ensuring consistent, effective responses to IT service needs and minimizing disruption. + Process Improvement and Optimization Identify… more
- Regeneron Pharmaceuticals (Basking Ridge, NJ)
- …architecture, including knowledge of various authentication systems. Strong background in IT service management with an emphasis on security. Advanced knowledge ... the ServiceNow Security domain, particularly in Vulnerability Response, Integrated Risk Management (IRM), and Security Operations (SecOps). You will be an integral… more
- SHI (Somerset, NJ)
- …security. + Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, ... coach others to improve their communication skills. + Change Management : Can lead and model exceptional change...Knowledge, and Service Catalog management . **Other Requirements** + Previous… more
- Deloitte (Morristown, NJ)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... role ends on 10/31/2025 Work you'll do + Client Management : Manage day to day interactions with executive clients...Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs… more
- CUNY (New York, NY)
- …a unit or group. This job is in CUNY's Classified Managerial Service . The full specification is available on our web site at ... Resource Planning (ERP) solution that integrates student administration, financial management , and human resources operations across CUNY's 25 colleges. Lastly,… more
- Deloitte (Morristown, NJ)
- …by applying industry-leading practices and ServiceNow capabilities to enhance cyber risk management and service delivery. + Serve as a trusted advisor ... a pivotal role in advancing Deloitte's Cyber Strategy Technology Risk & Solution Management . In this role, you will leverage your expertise in cyber strategy,… more
- SMBC (New York, NY)
- …and with a team to accomplish multiple tasks and projects. + Understanding the ITSM process and using tools like Service Now to help manage projects, ... PowerPoint, Service Now, Coupa, Confluence, Wiki's, and understanding project management methodology is a bonus. SMBC's employees participate in a Hybrid… more
- Capgemini (New York, NY)
- …, and ** ITSM processes** . + Strong **communication and stakeholder management ** skills. + A knack for designing and executing **leadership engagement programs** ... isn't just about managing change-it's about **designing it** . You'll lead high-impact workstreams, collaborate with senior stakeholders, and craft strategies that… more
- MetLife (Bridgewater, NJ)
- …Manage the container platform ecosystem (installation, upgrade, patching, monitoring) * Reliability Management mindset / Troubleshooting * Takes lead role in ... Servicing DevOps agile team. Must align with Agile methodology, understand the ITSM process, operations data, and real-time visibility requirements, and how each… more
- NTT DATA North America (Warren, NJ)
- …root causes of issues, evaluate solutions, and implement effective changes. + IT Service Management ( ITSM ): Have experience operating within an ITIL-based ... established service level agreements (SLAs). + Incident and Problem Management : Actively participate in incident resolution, from initial identification to … more
- conEdison (New York, NY)
- …Owner or Business Analyst in Agile environments, required. + Strong backlog management , story writing, and prioritization skills, required. + Familiarity with a ... servers, networks, databases, application concepts etc, required. + Strong understanding of ITSM frameworks such as ITIL, required. + Demonstrated ability to manage… more
- CUNY (New York, NY)
- …SQL; information security, IT disaster recovery, virtual desktop computing, SANs, network management tools. * Familiarity with ITSM and Process Mapping Tools ... Development Director reports directly to the Deputy CIO. ICIT is a service -oriented organization - In support of the college's Academic Mission and Curriculum,… more
- ServiceNow, Inc. (New York, NY)
- …C-level stakeholders. + Hands-on experience with the ServiceNow Now Platform, including ITSM , Service Portal, and integration development. + Expertise in cloud ... solutions with business objectives. As a trusted advisor, you will lead complex pre-sales engagements, design innovative solutions, and ensure compliance with… more
- Grant Thornton (Iselin, NJ)
- …continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead ... disciplines including accounting, finance, sales, operations, and human capital management and information technology to support the client's business strategy… more