- Epsilon, Inc (Alexandria, VA)
- …technical escalation point for complex issues, providing advanced troubleshooting support and representing the team in client meetings when technical expertise ... or incident documentation is required + Address urgent requests for...or more Help Desk Institute (HDI) certification preferred; HDI Support Center Manager is preferred. + ServiceNow… more
- NuAxis Innovations (Washington, DC)
- …+ Strong process orientation and ability to define, document, and refine support playbook + Experience with escalation management, root cause reviews, ... and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more...The Optional Services Lead will serve as a senior manager to drive operational excellence and ensure contract success.… more
- Red River (Chantilly, VA)
- …creation and maintenance of client-specific runbooks, knowledge documentation, and escalation procedures. + Support service transitions, onboarding activities, ... and delivery of new services through planning and governance readiness. ** Incident , Problem, and Escalation Management** + Coordinate with SDM and technical… more
- Epsilon, Inc (Manassas, VA)
- …Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon ... this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education,… more
- Microsoft Corporation (Reston, VA)
- Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers ... managers. Proactively escalates highly sensitive issues to senior support escalation managers. **Qualifications** **Required Qualifications:** + Master's… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service ... Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- Leidos (Washington, DC)
- **Description** The Digital Modernization Sector has an opening for an Incident /Problem/Queue Manager to work in Washington, DC. **Specific duties include:** ... of ticket handling procedures, ticket content, categorizations, prioritizations, routing and escalation , kickbacks, and closure + Intake and triage of Incident… more
- Node.Digital (Arlington, VA)
- …plans, and assist with the restoration of services. Node is seeking a Cyber Incident Manager to support this critical customer mission. Responsibilities: - ... Cyber Incident Manager / Incident ...Node is supporting a US Government customer to provide support for onsite incident response to civilian… more
- ARSIEM (Arlington, VA)
- …have an impact on every client you work with. ARSIEM is looking for a Cyber Incident Manager to support on-site incident response to civilian Government ... fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an… more
- ARSIEM (Arlington, VA)
- …have an impact on every client you work with. ARSIEM is looking for a Cyber Incident Manager to support on-site incident response to civilian Government ... fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an… more
- ARSIEM (Arlington, VA)
- …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
- Link Solutions Inc (Adelphi, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. + Must be a US ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring efficient processing of… more
- ARSIEM (Arlington, VA)
- …Providing support during assigned shifts Minimum Qualifications + BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with ... and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government....work with. ARSIEM is looking for a Cyber Case Manager to perform investigations to characterize of the severity… more
- ARSIEM (Arlington, VA)
- …client you work with. ARSIEM is looking for a Cyber Action Officer to support on-site incident response to civilian Government agencies and critical asset owners ... fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an… more
- ARSIEM (Arlington, VA)
- …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
- ARSIEM (Arlington, VA)
- …client you work with. ARSIEM is looking for a Cyber Action Officer to support on-site incident response to civilian Government agencies and critical asset owners ... fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an… more
- Nightwing (Arlington, VA)
- …and assist with the restoration of services. Nightwing is seeking a Cyber Incident Manager to support this critical customer mission. **Responsibilities:** ... and commercial markets. Nightwing is supporting a US Government customer to provide support for onsite incident response to civilian Government agencies and… more
- Microsoft Corporation (Reston, VA)
- The Support Escalation Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers with minimal guidance. ... a valid passport, or other approved documents, or verified US government Clearance. Support Escalation Management IC3 - The typical base pay range for this role… more
- Amazon (Arlington, VA)
- …without reliable connectivity. We are seeking an experienced Support Engineering Manager to lead escalations and incident management team. This role combines ... while maintaining the highest standards of customer satisfaction. As the Escalations & Incident Team Manager , you will partner in implementing incident … more
- BCMC (Arlington, VA)
- …Spending Account (FSA) for dependent & health care 11 standard holidays & 3 weeks of annual leave ESS-3275 Incident Manager - III - IMG03 Powered by JazzHR ... BCMC is supporting a US Government customer to provide support for onsite incident response to civilian...restoration of services. BCMC is seeking a Cyber Case Manager to support this critical customer mission.… more
