- Omni Hotels (Nashville, TN)
- …to the service recovery process. + Be thoroughly knowledgeable of all Ideal Services/ PBX Moments of Service scenarios and be able to execute according to standard. ... + To appropriately protect confidential guest information and guest room key access according to front office SOP's. + To be generally familiar with check in and check out procedures. + Maintain 4-Star / 4-Diamond Standards of guest service. + Be generally… more