- ASM Research, An Accenture Federal Services Company (Boise, ID)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Cayuse Holdings (Boise, ID)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more
- Bureau of Land Management (Boise, ID)
- …announcement if they become available. Responsibilities Serves as the national coordinator and subject matter expert for the BLM Operational Medical Support ... of Support Services located at the National Interagency Fire Center (NIFC), in Boise, Idaho. Information about the surrounding...Medical Review Board. Serves as the secondary point of contact for the DOI Medical Standards Program. Serves as… more