- Capital One (Boston, MA)
- …sales goals, and the overall customer lifecycle (Acquisition, Engagement, Retention ). + Evaluation & Selection: Lead the evaluation, selection, and ... Director, Marketing Technology Lead - Capital One Software (Remote) About Us...intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking… more
- Amazon (Boston, MA)
- …implementing, and managing strategic initiatives to succeed in Value Based Care (VBC). As Lead Analyst for Growth and Retention , you will support our Membership ... by building and delivering analytic solutions to drive acquisition, engagement, and retention of patients in risk-bearing programs. You will connect marketing and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Coinbase (Boston, MA)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- Guardian Life (Boston, MA)
- …this will be an individual contributor role, but over time you will hire and lead a small team of retention specialists focused on proactive outreach, issue ... As the **Provider Retention Leader** , you will be responsible for...are + A strategic thinker with a passion for customer experience and operational excellence in a fast-paced setting… more
- CVS Health (Wellesley, MA)
- …And we do it all with heart, each and every day. **Overview** The Lead Director of Performance Content & Customer Growth (Pharmacy Consumer Wellness Content) ... architect comprehensive content strategies while leveraging advanced analytics to optimize customer acquisition, engagement, and retention . _This role represents… more
- Outcomes4me (Boston, MA)
- Growth and Engagement Marketing Lead (DTC Channels) Location: Boston Company Overview Outcomes4Me is on a mission to democratize healthcare and improve outcomes by ... We are seeking a data-driven and hands-on Growth and Engagement Marketing Lead to drive and execute our direct-to-patient product marketing strategy. The Growth… more
- HealthFitness (Cambridge, MA)
- …CPR/AED and First Aid care. + Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer ... **About the role** Harvard Recreation, proudly managed by HealthFitness, is seeking a ** Lead Front Desk Attendant** to join the team on campus in **Cambridge,… more
- Santander US (Quincy, MA)
- Enterprise IT RCSA Testing Lead Country: United States of America **It Starts Here:** Santander is a global leader and innovator in the financial services industry ... of this journey and together, we are driving a customer -centric transformation that values bold thinking, innovation, and the...Difference You Make:** The Head of Enterprise RCSA Testing Lead is a critical leadership role within the First… more
- PagerDuty (Boston, MA)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer ...manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role… more
- Wolters Kluwer (Waltham, MA)
- …of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion + Foster a ... the Role:** We are looking for a Director of Customer Success to lead a global ...and healthcare sectors. This role is pivotal in driving customer satisfaction, retention , and growth by ensuring… more
- NTT America, Inc. (Boston, MA)
- …. Share expertise with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. . Lead by example in ... . Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health. . Present insights… more
- ISC2 (Boston, MA)
- …**This position is not available to residents of** **California** **.** **Responsibilities** ** Customer Retention & Success** + Serve as the primary point ... Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention , and growth across assigned accounts. You will… more
- SHI (Boston, MA)
- …SHI. **Role Description** + Executing against given key performance indicators including customer retention , growth of customers business, and selling Cisco ... in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention ...issues, position services, and track service engagements + Take lead and execute on tracking customer `s true-forwards… more
- Trellix (Boston, MA)
- …brand loyalty, turning customers into advocates. Own the strategy for increasing customer engagement, retention , loyalty, upsell and cross-sell through targeted ... **_Job Title:_** Senior Director, Customer Marketing **About Trellix** Trellix is a global...to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by… more
- GE Vernova (Boston, MA)
- …success, and marketing teams for cohesive strategy execution. **Business Objectives:** + Own customer retention and ARR for the region. + Identify upsell ... and promote a safe working environment. **Organizational Evolution:** + Lead the evolution of the Regional Customer ...+ Lead the evolution of the Regional Customer Success organization and team capabilities. + Strengthen the… more
- allego (Waltham, MA)
- …you will collaborate closely with product and revenue team leadership and design and lead enablement programs to ensure our customer teams are equipped with the ... knowledge, tools, and workflows to drive adoption, retention , and customer value. What You'll Do + Design, build, and maintain core enablement programs for our… more
- Staples (Framingham, MA)
- …Data Scientist I with 7+ years of progressively complex experience to lead high-impact work in customer segmentation, personalization, experimentation, and ... models (eg, propensity, uplift, ranking) to improve engagement, conversion, and retention across marketing and customer touchpoints. + Translate analytical… more