- Advisor360 , LLC. (Needham Heights, MA)
- …by defining success metrics and ensuring every release delivers meaningful customer and business value. Own the Planning Roadmap: Manage and prioritize digital ... of the largest independent broker-dealers and RIAs to power the full advisor and client experience-from portfolio construction and reporting to compliance and client… more
- JazzHR Product Team (Boston, MA)
- … satisfaction. The ideal candidate will manage inbound communications, consult on customer success , and maintain extensive product knowledge. Applicants should ... have a bachelor's degree and 1-2 years of experience in client success , with excellent communication and problem-solving skills. This role provides an opportunity to… more
- Jedox AG (Boston, MA)
- …and provide tangible customer value. Your Responsibilities We are hiring a Customer Success Manager, based in Boston. This role sits at the core ... cross‑functional teams You thrive in fast‑paced environments with shifting priorities Ensuring customer success and satisfaction is your top priority Acting as… more
- Capital One (Boston, MA)
- …compliance information. Customer Engagement: Act as a trusted technical and security advisor , engaging customer security teams and IT leaders to align on ... Senior Manager, Customer Trust & Field Security Specialist - Capital... trust strategy, directly influencing business growth and sales success by building trust and demonstrating our commitment to… more
- Cato Networks (Boston, MA)
- …on a fast track to becoming the worldwide market leader - don't miss it! As a Cato Customer Success Manager , you will be a trusted advisor to our top ... customer as well as Cato's teams (Sales, Customer Success , R&D and Support Engineering). Own...and persuade at all levels and gain a 'Trusted Advisor ' status with key stakeholders. Must be very well… more
- Axon Enterprise (Boston, MA)
- …matters at a company where you matter. Your Impact The Director of Customer Success is accountable for delivering measurable outcomes, long-term partnerships, ... to operate in ambiguity. You will guide customers through operational change, mentor Customer Success Managers at various levels within the team, and serve… more
- Lumafield (Boston, MA)
- …office in San Francisco, CA. About the role: Lumafield is looking to bring on a Customer Success Manager (CSM) to drive customer outcomes and revenue growth ... post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy...will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue… more
- Out in Science, Technology, Engineering, and Mathematics (Boston, MA)
- …unique opportunity to make a significant impact in an evolving market. As a Strategic Customer Success Manager, Enterprise , you will play a pivotal role in ... playbooks, mentor junior team members, and contribute to the continuous improvement of Customer Success processes. What You Bring Bachelor's degree or equivalent… more
- Clasp (Boston, MA)
- Customer Success Manager Location: Boston, MA (Hybrid - 2 days per week in office) About Us Clasp is a venture-backed, mission-driven startup transforming access ... and expand Clasp's value. What You'll Need Experience in account management, customer success , management consulting, or other client/ customer ‑facing role.… more
- Bynder Inc. (Boston, MA)
- …team. Job Description: Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing ... and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to… more
- Bynder (Boston, MA)
- …join our talented team. Bynder is seeking an experienced and highly motivated Customer Success Manager with a strong background managing and growing ... relationships with customers using cloud-based marketing technology platforms. As a Mid-Market Customer Success Manager, you will work closely with customers to… more
- Blue Trace (Boston, MA)
- …As we enter our next phase of growth, we are expanding our team to provide dedicated customer success support. The customer success manager will be a key ... aspects of the onboarding engagement from start to finish Customer Success / Account Management Serve as...Serve as the main point of contact and trusted advisor for customer questions, issues, and feedback,… more
- Bynder (Boston, MA)
- …team. Job Description Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing ... and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to… more
- Crayon (Boston, MA)
- …AI is transforming go-to-market, we'd love to meet you! About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers ... drive organizational impact with their Compete program. As the customer 's trusted advisor and product expert, You'll...use cases of Crayon. Contribute to the foundations of Customer Success at Crayon. As a member… more
- S&P Global (Boston, MA)
- About the Role Grade Level (for internal use): 09 The Team The Customer Success team is a dynamic global organization where the work evolves daily. The team ... You will also build skills that support multiple career paths within Customer Success , Relationship Management, Sales, or Product. The environment encourages… more
- Klaviyo Inc. (Boston, MA)
- Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers ... a great opportunity for someone with a passion for customer success , has strong technical skills, and...You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor… more
- Lovable (Boston, MA)
- TL;DR - We're looking for a Customer Success Manager to guide Lovable users from first value to full adoption. You'll build trusted relationships, help customers ... and adoption metrics to identify risks and opportunities Build Customer Success playbooks and new processes based...new processes based on learnings Act as a strategic advisor - guiding customers on best practices, new features… more
- Meltwater Group (Boston, MA)
- …and feature adoption. Serve as a trusted technical SME within the broader Customer Success organization, providing both proactive and reactive guidance on ... inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Collaborate with internal and… more
- Maven AGI, Inc (Boston, MA)
- …are translated into product outcomes. Who You Are: 7+ years of experience in customer success , account management, or CX leadership roles, ideally in SaaS or ... on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and… more
- Ernst & Young Oman (Boston, MA)
- …help to build a better working world. Tax Senior - Financial Services Office - Customer Tax Operations and Reporting Services (CTORS) EY is a leader in serving the ... in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax… more
