- Insight Global (Boston, MA)
- …looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is primarily a ... Skills and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst ( 1 -2 years) - Proven expertise with positive customer … more
- GovCIO (Boston, MA)
- …travel may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all ... The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across… more
- State of Massachusetts (Chelsea, MA)
- …primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will ... through phone, email or work management system for all Tier 1 calls.** * Perform all ...Minimum one ( 1 ) year of relevant Customer Service / Service Desk experience… more
- GovCIO (Boston, MA)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service - desk -technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...their own. + Answer incoming customer calls into the Tier 1 Help Desk +… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Zones, LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Bright Horizons (Newton, MA)
- …inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of ... the support of operational management applications primarily for full service care. The individual will help manage a support...The individual will provide documentation for and training of Tier 1 staff to increase the scope… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2...junior staff. Acts as an escalation point for the Service Desk . 6. Possess an understanding of… more
- GovCIO (Boston, MA)
- …apart of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). ... on data analysis. + Maintains accurate records of all service desk related activities . + Coordinate...issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships, prepare for… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2/3...staff.** **8. Acts as an escalation point for the Service Desk and Field Support.** **9. Possess… more
- State of Massachusetts (Boston, MA)
- …departing employees are properly offboarded, including account deactivation and equipment retrieval. IT Service Desk Support . Act as the first point of contact ... issues via phone, email, or ticketing system. . Provide Tier 1 support for hardware, software, and...Intune, SCCM), preferred. . Exposure to ITIL practices and service desk workflows, preferred. . CompTIA A… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2...cross-training and acts as an escalation point for the Service Desk . + Acquires an understanding of… more
- Pacific Northwest National Laboratory (Boston, MA)
- …Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning Expertise across ... within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are… more
- State of Massachusetts (Boston, MA)
- …Agency business units. Specifically, this position is responsible for providing the first- tier end user support for the Salesforce-based eLIPSE and other Agency ... The primary work location for this role will be* 1 Federal St, Boston, 02110.*The work schedule for this...customer portal(s), documentation, and escalation of issues to higher tier support resources as needed. * Respond to constituent… more