- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- Guardian Life (Holmdel, NJ)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (New York, NY)
- …Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …mail * Interface with Passport applicants at Agency/Center information and will- call counters. At the Information Station, ensure appointment is scheduled; review ... customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to… more
- Guardian Life (Holmdel, NJ)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- Synchrony (New York, NY)
- …activities across the organization. They will act as a strategic partner, change agent and business partner with the teams implementing programs to positively impact ... raise the bar on performance. + Act as an ' agent of change' and drive culture shifts to meet...specialized equipment. + If you need special accommodations, please call our Career Support Line so that we can… more
- Research Foundation CUNY (New York, NY)
- …by the Director + Maintain and update worksite and internship descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …Associate Program Director is also responsible for facilitating or delivering programs that call for their level of expertise in music production, with expertise in ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …purposes. * Interface with passport applicants at Agency/Center Information and Will- Call counters: o At the Information Station, ensure appointment is scheduled; ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Duolingo (New York, NY)
- …, you can expect to move quickly, prototype boldly, and experiment often! Video Call Area As a software engineer in the Video Call Area, you'll ... by chatting with Lily (https://www.youtube.com/watch?v=MMFST3TFsF4) , a real-time conversational agent . You'll combine cutting-edge AI with playful design to quickly… more
- TD Bank (Neptune, NJ)
- …and procedure for Customer Authentication + Acts as Dual Control agent when required + Follows all required open/close procedures **Employee/Team Accountabilities:** ... our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will… more
- Synchrony (New York, NY)
- …the overall risk and control framework/program + Demonstrated experience as an agent of change within a heavily regulated environment **Grade/Level: 14** The salary ... interpreter, or using specialized equipment. + If you need special accommodations, please call our Career Support Line so that we can discuss your specific… more
- MTA (New York, NY)
- …such as A+B bidding, design-build, progressive-design build, public-private partnerships, call agreements, and other construction contracting methods to support the ... and cond i tions, and construction management. Proven leader as a change agent and creative/innovative thinker who can align business goals with solutions and drive… more
- Nike (New York, NY)
- …strategies and brand values. By serving as a mentor, educator, and change agent within 1-3 districts, our Sr. Specialist, Stores Trainer positively impacts every ... disability, you need a reasonable accommodation for any part of the employment process, please call +1 ### and let us know the nature of your request, your location… more
- TD Bank (New York, NY)
- …this area + Must be able to think strategically, build teams, and be an agent of change + Must possess ability to communicate effectively to all US Wealth partners ... our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will… more
- JPMorgan Chase (New York, NY)
- …pacing on user experience. + Design and optimize IVR and chat flows, including call routing, escalation paths, and error handling for both self-service and agent ... -assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. + Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse… more