- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Veterans Affairs, Veterans Health Administration (Columbus, OH)
- …VA Health Eligibility Center and serves as the facility's homeless program's Subject Matter Expert for VHA eligibility. Coordinates placements in ... on-site coverage and support to Veterans presenting to the ambulatory care center in need of immediate housing services. Facilitates utilization of resources by… more
- Cayuse Holdings (Columbus, OH)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more