- Dodge Construction Network (Albany, NY)
- Customer Engagement Manager Location: Remote, United States, United States **Description** The Customer Engagement Manager is a key member of our ... SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive… more
- Confluent (Albany, NY)
- …Public Sector Professional Services team under the Customer Success organization. As an Engagement Manager , you will assure Customer success by driving ... Professional Services contact for our key customers, the Engagement Manager is a long-term, relationship-based, customer -facing role. Besides customer… more
- Sharecare (Albany, NY)
- …from 8am - 4:30pm CST. **Job Summary:** Under the general supervision of a Customer Service Manager , the Program Engagement Representative has the primary ... members in the telephonic lifestyle management or clinical coaching. Additionally, Engagement Specialists will explain platform features and services available to… more
- Acxiom (Albany, NY)
- As an Engagement Manager in Acxiom's Adobe Practice, you will deliver transformative projects that drive a meaningful impact for our clients. You will leverage ... strategy consulting or management consulting, with demonstrated career growth in engagement manager -equivalent roles. + Experience in delivering business… more
- Sharecare (Albany, NY)
- …affordable for everyone. To learn more, visit www.sharecare.com. **Job Summary:** The Manager of Payor Engagement will manage the relationships, internal ... Report generation + Communicate and collaborate with sales on customer agreement specifics + Communicate with customer ...on customer agreement specifics + Communicate with customer throughout scope of projects including, but not limited… more
- Molina Healthcare (Albany, NY)
- **Job Description** **Job Summary** The Sr. Specialist Member Engagement representative is responsible for monitoring and evaluating member interactions to ensure ... communication skills, adherence to scripts, problem-solving ability, and overall customer service quality. + Provide Feedback: Deliver constructive feedback to… more
- WM (Albany, NY)
- … Customer Service process and technologies that enhance agent activities and the customer engagement model. Works with the team to develop, implement and ... **Job Summary** The Customer Service Manager III has overall...strategies to improve quality of service, operational efficiency and customer engagement . * Communicates and enforces company… more
- Elevance Health (Latham, NY)
- ** Manager I - Customer Care - FEP** **Location** : This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while ... productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a...together we will drive the future of healthcare. The ** Manager I - Customer Care** is responsible… more
- Confluent (Albany, NY)
- …and build engagement playbooks that align to the Public Sector customer journey **What You Will Bring:** + Prior experience managing excellent technical teams ... experienced technical leader to manage our team of Federal Customer Success Technical Architects (CSTAs). Our CSTAs, similar to...Architects (CSTAs). Our CSTAs, similar to a Technical Account Manager (TAM), work with our Strategic customers in our… more
- DXC Technology (Albany, NY)
- …or performance monitoring tools with measurable impact on user satisfaction and engagement .** **Deep understanding of enterprise customer personas, with a user ... customers using the OASIS platform, setting the tone for long term engagement and value realization.** **Lead the development of modular, persona-based UI components… more
- Pfizer (Albany, NY)
- …* MBA or relevant graduate degree * Advanced communication skills for facilitation, customer engagement , team management, and remote collaboration and coaching * ... Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance,… more
- Nelnet (Albany, NY)
- …feature enhancements, and retention drivers. + Build an ongoing operational plan for the customer engagement portion of the customer lifecycle, working with ... + Focus on measurable results over output, ensuring cross-functional collaboration leads to customer success, engagement , and retention at every stage of the … more
- Verint Systems, Inc. (Albany, NY)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and ... more at www.verint.com . **Overview of Job Function:** The Manager , Sales manages a team of Platform Consultant. The...opportunities are well qualified and appropriate for presales team engagement . + Drives sales best practices and ensures all… more
- Walgreens (Catskill, NY)
- …Makes decisions regarding performance management including discipline and termination. ** Customer Experience** + Engages customers and patients by greeting them ... and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a...efficient workflow. + At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records… more
- NYSERDA (Albany, NY)
- …in gas infrastructure repair and safety monitor, facilitate regulator and stakeholder engagement with system investment decisions. The Project Manager / Project ... Advanced Fuels and Thermal Energy Storage Team within the Innovation Unit as a Project Manager / Project Manager II/ Sr. Project Manager . This individual will… more
- Broadcom (Albany, NY)
- …into the TAM role and then work with your assigned customers. Through your customer engagement , you will serve as a trusted advisor, and ensure best-in-class ... New York, Florida, Georgia, or Texas _ **TECHNICAL ADOPTION MANAGER ** The Elevator Pitch: Why will you enjoy this...need to be resolved and working on a structured engagement plan with the customer . o Complete… more
- Pearson (Albany, NY)
- …& collateral. WFM collaborates with functions across Indeed to give Enrolment and Customer Engagement the knowledge, tools, and resources to succeed. **Core ... valid inferences, and present findings to leaders across Enrollment Experience and Customer Engagement teams. + **Data Visualization** : Organize and transform… more
- Verint Systems, Inc. (Albany, NY)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and ... . **Overview of Job Function:** We are looking for an Analyst Relations Manager to help expand and execute a high-impact, strategic analyst relations program. This… more
- Iron Mountain (Albany, NY)
- …If so, let's start the conversation. Iron Mountain is seeking a Senior Partner Success Manager to join our Digital Customer Success team. In this role, you'll ... guiding customer journey mapping to gain actionable insights, optimize engagement , and inform data-driven decisions that enhance the overall performance of Iron… more
- Republic Services (Altamont, NY)
- …working on the project have appropriate training and certifications. Ensures all customer specific health and safety procedures are followed. ES Field Project ... the assigned Territory Sales Executive. + Works with Operations Manager and General Manager to ensure annual...that invoices are reflected accurately as quoted to the customer and highlight any changes to the project scope… more