- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- NYSTRS (Albany, NY)
- …planning, technological strategies, supervision of daily operations, business continuity planning, customer service , quality assurance , supporting ... Section Manager -Business Analysis, Quality Assurance & Decision Support Solutions...as required for our business application portfolio + Maintain quality customer service by establishing… more
- New York State Civil Service (Albany, NY)
- …planning, technological strategies, supervision of daily operations, business continuity planning, customer service , quality assurance , supporting ... and providing budgetary information as required for our business application portfolioMaintain quality customer service by establishing and enforcing… more
- CME Associates, Inc. (Albany, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- New York State Civil Service (Albany, NY)
- …No Agency Information Technology Services, Office of Title Technology Analyst 1 ( Quality Assurance ) - Project Assistant Occupational Category IT Engineering, ... Agencies. Under the direction of the Technology Analyst 2 ( Quality Assurance ), SG-25, the Technology Analyst 1...findings. It will report defects and track resolutions, utilizing customer focus groups and monitoring ongoing customer … more
- Cardinal Health (Albany, NY)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Vontier (Albany, NY)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- Cardinal Health (Albany, NY)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- Pioneer Bank (Albany, NY)
- …agent performance using KPIs (AHT, FCR, CSAT, etc.). 5. Conduct Quality Assurance and Training to improve service delivery. 6. Provide coaching, feedback, ... targets are met and fosters a culture of accountability, quality , and continuous improvement. As a motivational leader, the...year of supervisory or team leadership experience in a customer service setting; banking services preferred. 3.… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …Summary** We are seeking an experienced and dynamic Executive Director of R&D Global Quality to join our team. This pivotal role will be responsible for leading a ... global team focused on R&D Quality . This global role includes direct reports in the...human subjects. Managing compliance with this standard to provide assurance that the rights, safety and wellbeing of trial… more
- Cardinal Health (Albany, NY)
- **_What Quality Assurance / Supplier Quality Management contributes to Cardinal Health_** Quality develops and implements quality policies, ... to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective … more
- Cardinal Health (Albany, NY)
- …collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may ... data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire… more
- Ryder System (Albany, NY)
- …and decision making (preferred) + Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous ... approximately 825 truck units. Roles including Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, … more
- Veterans Affairs, Veterans Health Administration (Albany, NY)
- …concepts, and theories that support sound, independent work. (b) Knowledge of laboratory quality control and quality assurance procedures and principles of ... and interact with other members of the health care team, external relations, customer service , and patient education. Preferred Experience: One year of clinical… more
- Intertek (Albany, NY)
- …testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the ... . Assured. Intertek is a world leader in the Quality Assurance market, with a proven, high-...quality business model and a global network of customer -focused operations and highly engaged subject matter experts. With… more
- Pearson (Albany, NY)
- …: Contribute to periodic audits of data within business systems/platforms. + **Data Quality Assurance ** : Work with the Analytics organization to ensure data ... with the automation of reporting and data tools for quality , enrollment, and customer engagement teams. +...with SQL, Python, or Java Script + Experience with Quality Assurance Platforms/ CalabrioOne a plus +… more
- University of Rochester (Albany, NY)
- …auditing and coordinates incident reporting procedures. + Coordinates program evaluation/ Quality Assurance / Quality Improvement activities including incident ... and intake staff of a clinic in Addiction Psychiatry Service (APS). Subscribes to the Department's goal of creating...reviews with Clinical Coordinator and Quality Assurance Administrator. + Maintains active case… more
- Fujifilm (Albany, NY)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist ... in driving all aspects of customer support related issues, and problems, requiring escalation or...of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …with end users to provide assistance and guidance + Support with knowledge management, quality assurance , reporting insights, as needed + Attains a minimum of ... in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket… more
- Veterans Affairs, Veterans Health Administration (Albany, NY)
- …panel changes to the PCMM Coordinator (as appropriate), patient processing and customer service . Incumbent is responsible for assuring that various aspects ... of staffing, training, compliance, reporting, quality assurance , and budgetary initiatives are met....problems with the administrative and clinical staff on access, customer service , patient flow, revenue, and data… more