- CDPHP (Albany, NY)
- …share these values and invites you to be a part of that experience. The Member Service Representative shall assume full responsibility and ownership for all ... complaints, and advise the customer of their rights and responsibilities. The Member Service Representative will work closely with all departments, such as… more
- Broadview FCU (Albany, NY)
- …on either Tuesday, Wednesday, or Thursday. Summary of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative ... over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering… more
- CVS Health (Albany, NY)
- …and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of ... has an opportunity available for a full time Customer Service Representative in the Behavioral Health team....team. This role provides advocate care to assist the member with a clear path to care, claims understanding… more
- Evolent (Albany, NY)
- …for the mission. Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make a meaningful impact by providing ... learning, and a customer-centric approach, ensuring that every team member contributes to providing better health outcomes. **Collaboration Opportunities:** +… more
- CDPHP (Albany, NY)
- …queue for handling by each business area. The Document Service Representative will work closely with Member Services, Provider Services, Claims Operations, ... values and invites you to be a part of that experience. The Document Service Representative shall assume full responsibility for the completion of the necessary… more
- Sharecare (Albany, NY)
- …- 4:30pm CST. **Job Summary:** Under the general supervision of a Customer Service Manager, the Program Engagement Representative has the primary responsibility ... work as required. The position requires excellent communication, customer service , and sales skills, as well as the ability...client interaction include: + Offer the program to the member as well as answer any questions related to… more
- Elevance Health (Latham, NY)
- **Utilization Management Representative I** **Location:** This role enables associates to work virtually full-time, with the exception of required in-person training ... essential face-to-face onboarding and skill development. The **Utilization Management Representative I** will be responsible for coordinating cases for… more
- Elevance Health (Latham, NY)
- **Customer Care Representative I** **Location** : Virtual; This role enables associates to work virtually full-tine, with the exception of required in-person ... 8-hour shift between 8:30 am - 5 pm EST. The **Customer Care Representative ** is responsible for successfully completing the required basic training. Able to perform… more
- Molina Healthcare (Albany, NY)
- …to meet or exceed call center metrics while providing high quality consistent customer service + Removes barriers for member 's, escalating high impact member ... **JOB DESCRIPTION** **Job Summary** The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with… more
- Datavant (Albany, NY)
- …realize our bold vision for healthcare. Datavant is hiring a Sales Development Representative for the Commercial Client Success team to expand our already dominant ... calls and emails) to lead initial outreach to prospects for medical group service adoption and chart retrieval conversion candidates + Determine value of prospect… more
- Lithia & Driveway (Albany, NY)
- …to our continuously growing business - Armory Chrysler Jeep Dodge RAM Fiat of Albany , member of the Lithia & Driveway family, would like to meet you! We offer an ... work history and is committed to starting a new career + Excellent customer service and communication skills + A positive and outgoing personality with an expertise… more
- CSEA (Albany, NY)
- …customer service -related work experience, voluntary insurance claims administration or member service work experience as determined by CSEA.Note: Promotion ... Member Solutions Center Supervisor JOB SUMMARY: The ...departmental compliance to ensure members are receiving excellent customer service .5. Assists with answering phone inquiries from members, nonmembers,… more
- Molina Healthcare (Albany, NY)
- **Job Description** **Job Summary** The Sr. Specialist Member Engagement representative is responsible for monitoring and evaluating member interactions to ... skills, adherence to scripts, problem-solving ability, and overall customer service quality. + Provide Feedback: Deliver constructive feedback to agents… more
- CDM Smith (Albany, NY)
- …existing portfolio with the US Government and State Agencies nationwide. As a full- service firm, CDM Smith has been providing these services for over 30 years ... Smith's core competencies with the mission of the US Government and expanding our service offerings with State Agencies. **The position can be based out of any CDM… more
- WM (Albany, NY)
- **Job Summary** The Customer Service Manager III has overall responsibility for the Customer Service Center's operations.This team is responsible for driving ... a team of direct reports in management of initiatives critical to Customer Service process and technologies that enhance agent activities and the customer engagement… more
- New York State Civil Service (Menands, NY)
- …requests to transfer. As part of this process, the incumbents must perform manual service credit calculations to ensure the member 's service is accurate ... including employers and members to obtain information necessary to determine a member 's eligibility to transfer, dates of employment, service credit available… more
- New York State Civil Service (Albany, NY)
- …business office representative , health/dental/vision insurance carrier customer service representative . Note: retail cashier/salesclerk experience with the ... history. Missing or incomplete information is noted and requested from employer and/or member at time of initial review. Follow-up requests are done as required by… more
- Walmart (Latham, NY)
- …improvement opportunities. Ensures the removal of barriers to delivering exceptional customer/ member value, service , and support. Execution and Results: Optimize ... of decisions. Accurately forecasts growth, costs, and business challenges. Customer/ Member Centered: Promote a Customer/ Member -Focused Environment: Creates and… more
- New York State Civil Service (Menands, NY)
- …loan applicationso Assign new Loan Application Cases via NYSLRS Portalo Calculate service credit, if applicable, to determine member 's eligibilityo Review ... Description This position is located within the bureau of Member & Employer Services, Division of Retirement Services and...to this title under Section 70.1 of the Civil Service Law. Depending on qualifications, candidates may be required… more
- New York State Civil Service (Menands, NY)
- …12204 Duties Description This position is located within the bureau of Member & Employer Services, Division of Retirement Services and is responsible for:Processes ... and from the Mail Queue which holds scanned documents. Scan and Upload Non- Member DocumentsScans and uploads alpha files accurately and efficiently. Alpha files are… more